About the Company
The Liverpool Marriott Hotel City Centre, part of a global leader in hospitality, offers an exceptional experience in the heart of Liverpool. With a reputation for world-class service and luxury accommodations, we are dedicated to creating memorable moments for our guests and a rewarding environment for our associates. We believe in nurturing talent and providing extensive training to help our team members grow within the luxury hotel industry.
Job Description
Are you eager to begin a career in the luxury hospitality sector and learn the highest standards of guest service? The Liverpool Marriott Hotel City Centre is seeking an enthusiastic and dedicated Concierge Offsider. This entry-level position is perfect for individuals with no prior experience who are keen to learn and grow. You will work alongside our experienced concierge team, assisting with various tasks to ensure our guests receive an unparalleled experience. Full training will be provided to help you master the intricacies of luxury hotel operations and guest relations.
Key Responsibilities
- Assist the Concierge team with luggage handling, storage, and retrieval for guests.
- Support guests with general inquiries, providing information about hotel services and local attractions.
- Help maintain the cleanliness and organization of the lobby and concierge desk area.
- Run errands for the concierge, ensuring efficient flow of guest services.
- Learn and adhere to all hotel brand standards and service protocols.
- Develop a comprehensive understanding of all hotel facilities and offerings.
- Contribute to a positive and welcoming atmosphere for all guests and colleagues.
- Safely and efficiently manage guest luggage and parcels, including delivery to rooms.
Required Skills
- Excellent communication and interpersonal skills.
- A positive attitude and a strong desire to learn.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- A professional and polished appearance.
- Ability to lift and carry luggage.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous customer service experience in any sector (e.g., retail, food service).
- Knowledge of the local Liverpool area and its attractions.
Perks & Benefits
- Comprehensive on-the-job training in luxury hotel standards.
- Opportunities for career progression within Marriott International.
- Competitive salary and benefits package.
- Employee discounts on hotel stays and F&B worldwide.
- Uniform provided and laundered.
- Meal provisions during shifts.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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