About the Company
Raine & Horne Joondalup is a premier real estate agency with a strong presence in Western Australia. We specialise in managing high-end residential and commercial properties, offering unparalleled service to our clients. Our commitment to excellence extends to every facet of property management, ensuring luxury living experiences and robust investment returns. We foster a collaborative and supportive environment, empowering our team members to grow and succeed.
Job Description
Join our dedicated team as a Concierge Service Assistant, providing exceptional support and service within our portfolio of luxury properties in Joondalup. This role is perfect for an enthusiastic and organised individual who thrives in a dynamic environment and is committed to delivering a premium experience to residents and guests. You will be the first point of contact, ensuring smooth operations and a welcoming atmosphere, working a flexible shift schedule to cover various hours of operation.
Key Responsibilities
- Act as the primary point of contact for residents and guests, providing professional and courteous service.
- Manage incoming calls, emails, and direct inquiries, resolving issues or directing them to the appropriate department.
- Oversee access control and security protocols for the property, ensuring a safe environment.
- Coordinate and schedule amenity bookings, package deliveries, and maintenance requests.
- Maintain a clean and organised concierge desk and lobby area.
- Assist with administrative tasks as required, supporting property management.
- Handle emergencies and critical situations with calm and efficiency, escalating when necessary.
- Provide local information and recommendations (e.g., dining, entertainment, services) to residents.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Proficiency in basic computer applications (MS Office Suite, email, calendar software).
- A proactive and positive attitude with a strong work ethic.
- Ability to work independently and as part of a team, including flexible shift work (evenings, weekends).
- Commitment to providing outstanding customer service.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or administrative role.
- Familiarity with luxury property management or hotel operations.
- Knowledge of the Joondalup area and local amenities.
- Current First Aid and CPR certification.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career progression within luxury property management.
- Supportive and dynamic team environment.
- Flexible shift scheduling.
- Modern and well-equipped work facilities.
- Access to employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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