About the Company
Woolworths Group is a leading retail company across Australia and New Zealand, committed to providing fresh food, everyday essentials, and exceptional customer service to millions of customers. With a rich history and a focus on community, we strive to create great experiences for both our customers and our team members, fostering a supportive and inclusive environment.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Part-time Customer Service Officer. This role offers a consistent afternoon roster, ensuring you have your mornings free and absolutely no weekend work. You will be the friendly voice of Woolworths Group, assisting our customers with a variety of inquiries, providing solutions, and ensuring a positive experience. Full training will be provided, making this an ideal opportunity for those new to customer service or looking for a stable part-time role.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Provide accurate information about products, services, and company policies.
- Effectively resolve customer complaints and issues, escalating when necessary.
- Process customer orders, returns, and exchanges accurately.
- Maintain detailed and organised records of all customer interactions.
- Collaborate with team members to achieve customer satisfaction goals.
- Adhere to all company policies, procedures, and service standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening abilities with a empathetic approach.
- Basic computer literacy and ability to navigate various software systems.
- A positive attitude and a genuine willingness to learn and adapt.
- Exceptional reliability and punctuality for scheduled afternoon shifts.
- Ability to work effectively both independently and as part of a diverse team.
Preferred Qualifications
- Previous experience in a customer-facing role (retail, hospitality, or call centre) is a plus, but not essential.
- Familiarity with general retail operations.
- Ability to speak additional languages.
Perks & Benefits
- Competitive hourly rate.
- Consistent part-time afternoon roster with NO weekend work.
- Comprehensive paid training program provided from day one.
- Opportunities for career development and internal progression within Woolworths Group.
- Exclusive employee discounts across various Woolworths Group brands.
- A supportive, inclusive, and friendly team environment.
- Modern office facilities conveniently located in Parramatta.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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