About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day, and our commitment to innovation and customer service is at the heart of everything we do. Our team in Launceston is a vital part of our national network, providing essential support to our valued customers.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team in Launceston as a Day Shift Tech Support specialist on a casual basis. In this role, you will be the first point of contact for customers experiencing technical issues with their Telstra services. This is an excellent opportunity for individuals who enjoy problem-solving, have a passion for technology, and thrive in a dynamic environment. Full training will be provided to ensure you are equipped to handle a variety of customer inquiries effectively.
Key Responsibilities
- Provide first-level technical support for Telstra products and services via phone and chat.
- Diagnose and troubleshoot technical issues related to internet, mobile, and other communication services.
- Guide customers through step-by-step solutions to resolve problems.
- Escalate complex issues to senior technicians or specialized departments when necessary.
- Maintain accurate and detailed records of customer interactions and technical resolutions.
- Educate customers on product features and self-help options.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Basic computer literacy and ability to navigate multiple systems.
- A genuine interest in technology and eagerness to learn.
- Ability to work effectively in a fast-paced team environment.
- Customer-focused with a patient and empathetic approach.
- Flexibility to work various day shifts on a casual roster.
Preferred Qualifications
- Previous experience in a customer service or call center environment is a plus.
- Familiarity with telecommunications products and services.
- Completed or currently pursuing IT-related studies.
Perks & Benefits
- Competitive casual hourly rates.
- Comprehensive paid training program.
- Opportunity to work with a leading Australian telecommunications company.
- Supportive team environment.
- Potential for career growth and development within Telstra.
- Employee discounts on Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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