About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting Australians and empowering them to thrive in a digital world. Our team is dedicated to innovation, customer satisfaction, and fostering a diverse and inclusive workplace.
Job Description
Are you passionate about helping people and looking for a flexible, remote role? Telstra is seeking enthusiastic WFH Customer Support Representatives to join our dynamic team. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are available for various shift patterns, including evenings and weekends. As a 100% remote position, you’ll provide essential support to our customers from the comfort of your home, with full comprehensive training provided. No prior experience is required; we’re looking for individuals with a great attitude and a willingness to learn!
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat channels.
- Assist customers with inquiries related to Telstra products, services, and technical support.
- Troubleshoot and resolve customer issues efficiently and with empathy.
- Accurately document all customer interactions and solutions in our CRM system.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Adhere to company policies, procedures, and service level agreements.
- Participate actively in ongoing training and professional development programs.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening abilities with a customer-centric approach.
- Basic computer proficiency and comfort navigating multiple software applications.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving skills and a positive attitude.
- A quiet, dedicated home workspace with a reliable high-speed internet connection.
- Willingness to learn new systems and processes.
- Flexibility to work various shifts, including evenings and weekends.
Preferred Qualifications
- Previous experience in any customer-facing role (formal or informal).
- Familiarity with telecommunications products or services.
- Experience using CRM software.
- A proactive approach to identifying and resolving customer needs.
Perks & Benefits
- Competitive hourly rate with attractive penalty rates for non-standard shifts.
- 100% remote work opportunity, allowing you to work from anywhere in Australia.
- Comprehensive paid training program to ensure your success.
- Generous employee discounts on Telstra products and services.
- Access to health and wellness programs.
- Opportunities for career growth and professional development within a leading Australian company.
- Supportive and inclusive team culture.
- Flexible shift options to help balance work and personal life.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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