About the Company
The Royal Shakespeare Company (RSC) is a world-renowned theatre company, based in Stratford-upon-Avon, dedicated to producing Shakespeare’s plays and works by contemporary writers. We perform to more than a million people a year and are a leading employer in the arts and culture sector. Our mission is to transform experiences of Shakespeare and live theatre, making them accessible to everyone. Joining the RSC means becoming part of a passionate team committed to delivering exceptional experiences for our diverse audiences.
Job Description
Are you looking for an exciting opportunity to be at the heart of live events in a world-famous cultural institution? The Royal Shakespeare Company is seeking enthusiastic and reliable Event Stewards / Ushers to join our team for weekend work. No prior experience is required – we provide comprehensive training to ensure you feel confident and capable in your role. This is a fantastic chance to gain valuable experience in customer service, events management, and to contribute to the magic of theatre. You’ll play a crucial role in ensuring the safety, comfort, and enjoyment of our visitors, helping to create memorable experiences in a vibrant and dynamic environment.
Key Responsibilities
- Warmly welcome and assist all theatregoers and visitors upon arrival.
- Efficiently check tickets and guide patrons to their seats.
- Provide clear information and directions regarding facilities, exits, and amenities.
- Ensure the safety and security of all audience members and staff during performances and events.
- Assist with emergency procedures, including evacuations, as required.
- Maintain a professional and friendly demeanor, offering excellent customer service at all times.
- Monitor theatre areas for cleanliness and report any issues to management.
- Manage queues and crowd flow effectively.
- Uphold venue policies and procedures to ensure a pleasant and safe environment for everyone.
Required Skills
- Excellent verbal communication skills and a friendly, approachable manner.
- A positive attitude and a strong desire to help others.
- Reliability and punctuality, especially for weekend shifts.
- Ability to work effectively as part of a team.
- Comfortable standing for extended periods and navigating stairs.
- A willingness to learn and adapt to new procedures (full training provided).
Preferred Qualifications
- Previous experience in a customer service role (not essential, but a plus).
- Basic knowledge of first aid (certification not required, but beneficial).
- An interest in theatre, arts, or cultural events.
Perks & Benefits
- Competitive hourly pay.
- Flexible weekend working hours to suit your schedule.
- Comprehensive paid training provided.
- Opportunity to work in a world-renowned theatre company.
- Staff discounts on tickets, merchandise, and food/beverage.
- A dynamic and supportive team environment.
- Gain valuable experience in customer service and event operations.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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