About the Company
TELUS Communications is a dynamic, world-leading communications and information technology company, driven by a desire to innovate and put customers first. We connect Canadians to the people and information that matter most. Join a team dedicated to making a meaningful impact through exceptional service and cutting-edge solutions, all while fostering a supportive and inclusive remote work environment.
Job Description
Are you a natural communicator with a passion for helping others? TELUS Communications is seeking motivated and customer-focused individuals to join our team as Remote Email & Chat Support Agents. This is an excellent opportunity for anyone looking to start a career in customer service, as no prior experience is required – we provide comprehensive paid training! In this 100% remote role, you will assist customers via email and live chat, resolving inquiries, providing information, and ensuring a positive customer experience without the need for phone calls. If you’re tech-savvy, a quick learner, and dedicated to delivering top-notch support from the comfort of your home, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries promptly and professionally via email and live chat platforms.
- Diagnose and resolve technical issues, product questions, and service-related concerns.
- Provide accurate information regarding company products, services, and policies.
- Document all customer interactions and resolutions thoroughly in our CRM system.
- Collaborate with team members and other departments to ensure seamless customer support.
- Maintain a high level of customer satisfaction through empathetic and efficient service.
- Participate in ongoing training and development to enhance skills and knowledge.
Required Skills
- Excellent written communication and grammar skills in English.
- Basic computer proficiency and comfort with online communication tools.
- Strong problem-solving abilities and a keen eye for detail.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a positive attitude when interacting with customers.
- A quiet, dedicated workspace and a reliable high-speed internet connection.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or support role (not required, but a plus).
- Familiarity with CRM software or ticketing systems.
- Fluency in French is an asset.
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program.
- Full-time, 100% remote work flexibility.
- Extensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Employee discounts on TELUS products and services.
- Opportunities for career growth and professional development within the company.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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