Immigration Support Clerk – Fast Paced, Entry Level Public Sector

About the Company

Immigration, Refugees and Citizenship Canada (IRCC) plays a crucial role in building a stronger Canada by supporting a fair and efficient immigration system that welcomes newcomers and helps them integrate into Canadian society. We are committed to fostering diversity, promoting social cohesion, and contributing to Canada’s economic prosperity. Join our dedicated team and contribute to meaningful work that impacts lives.

Job Description

Are you seeking an exciting opportunity to launch your career in the public sector? Immigration, Refugees and Citizenship Canada (IRCC) is looking for a highly motivated and detail-oriented Immigration Support Clerk to join our team in Summerside, PEI. This is an entry-level position perfect for individuals who are eager to learn, thrive in a fast-paced environment, and want to make a tangible difference in the lives of newcomers to Canada. Full training will be provided to ensure your success in this vital administrative support role. You will be instrumental in processing documentation, responding to inquiries, and contributing to the smooth operation of our services.

Key Responsibilities

• Provide comprehensive administrative support to immigration officers and case management teams.
• Process and manage a high volume of client applications, forms, and supporting documentation with accuracy and efficiency.
• Respond to general inquiries from clients, stakeholders, and the public via phone, email, and in-person, providing accurate information or redirecting as necessary.
• Maintain and update electronic and physical filing systems, ensuring confidentiality and data integrity.
• Schedule appointments and interviews for clients, coordinating with various internal departments.
• Assist with data entry into various departmental systems and databases.
• Prepare routine correspondence and reports under guidance.
• Collaborate with team members to ensure all operational targets and service standards are met.
• Adhere to all departmental policies, procedures, and security protocols.

Required Skills

• Exceptional organizational skills and attention to detail.
• Proven ability to work effectively in a fast-paced, high-volume environment.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications, including word processing and email.
• Ability to learn new software and procedures quickly.
• A positive attitude and a strong commitment to public service.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications

• Completion of a high school diploma or equivalent.
• Some experience with Microsoft Office Suite (Word, Excel, Outlook).
• Bilingualism (English and French) is considered a strong asset.
• Demonstrated interest in immigration, public service, or administrative work.

Perks & Benefits

• Competitive annual salary with annual increments.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off, including vacation and sick leave.
• Participation in a defined-benefit pension plan.
• Opportunities for professional development and continuous learning.
• A stable and supportive work environment.
• Meaningful work that directly contributes to Canadian society.
• Employee assistance programs.

Apply Now