About the Company
CaroMont Health is a not-for-profit health system that has been providing exceptional healthcare to the communities of Gaston County and the surrounding region for over 75 years. Committed to our mission of providing high-quality, compassionate care, we are a leader in health and wellness initiatives, offering a wide range of services from primary care to advanced specialty treatments, ensuring every patient receives the best possible outcomes.
Job Description
We are seeking a highly organized, detail-oriented, and customer-focused Mobile IV Therapy Dispatcher to join our dynamic healthcare team. This is a critical administrative role in a fast-paced environment, responsible for efficiently coordinating and dispatching our mobile IV therapy nurses to patient locations. The ideal candidate will possess excellent communication skills, a calm demeanor under pressure, and the ability to manage multiple priorities effectively to ensure timely and professional patient service.
Key Responsibilities
- Receive incoming calls and requests for mobile IV therapy services from patients and healthcare providers.
- Efficiently schedule and dispatch mobile IV therapy nurses based on location, availability, and urgency.
- Utilize dispatch software and mapping tools to optimize routes and ensure timely arrivals.
- Communicate effectively with nurses on the road, providing necessary updates and support.
- Maintain accurate records of all dispatch activities, patient information, and service logs.
- Handle patient inquiries, provide service information, and address scheduling concerns with professionalism.
- Collaborate with nursing supervisors and other administrative staff to ensure seamless operations.
- Monitor real-time progress of mobile units and troubleshoot any logistical issues that may arise.
- Prepare daily dispatch summaries and reports as required.
Required Skills
- High school diploma or equivalent.
- Minimum 1 year of experience in dispatch, administrative support, or customer service, preferably in a healthcare setting.
- Proficiency in using computers, dispatch software, and basic office applications (e.g., Microsoft Office Suite).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Problem-solving skills and a proactive approach to challenges.
- Demonstrated ability to maintain confidentiality of patient information.
Preferred Qualifications
- Associate’s degree or higher in a related field.
- Experience with electronic medical record (EMR) systems.
- Knowledge of medical terminology.
- Previous experience in a healthcare dispatch or scheduling role.
Perks & Benefits
- Competitive hourly wage and comprehensive benefits package.
- Medical, Dental, and Vision insurance options.
- Paid Time Off (PTO) and Holiday Pay.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement within a leading health system.
- Employee wellness programs.
- Supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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