About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians and play a vital role in the nation’s digital future. Join our team and help us build a connected future, no matter where you are.
Job Description
Are you passionate about helping people and solving problems from the comfort of your own home? Telstra is seeking enthusiastic and customer-focused individuals to join our team as an Online Helpdesk Consultant. This is a fantastic opportunity for someone looking to start or advance their career in tech support, offering comprehensive training and the flexibility of working remotely from your laptop. You’ll be the first point of contact for our customers, providing essential support and guidance for their telecommunication needs.
Key Responsibilities
- Provide exceptional customer service and technical support via online chat, email, and occasional phone calls.
- Diagnose and resolve customer issues related to internet, mobile, and other Telstra services.
- Guide customers through troubleshooting steps and provide clear, concise solutions.
- Escalate complex issues to senior support teams when necessary.
- Maintain accurate records of customer interactions and solutions in our CRM system.
- Stay up-to-date with Telstra products, services, and technical updates.
- Contribute to a positive and supportive team environment.
- Adhere to company policies and procedures regarding data privacy and customer information.
Required Skills
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a logical approach.
- Proficiency in basic computer usage and internet navigation.
- Ability to learn new software and systems quickly.
- Empathy and patience when dealing with customer inquiries.
- Reliable internet connection and a quiet home workspace.
- Self-motivated and able to work independently.
- High school diploma or equivalent.
- No prior experience in a helpdesk role required – full training provided.
Preferred Qualifications
- Previous customer service experience (any industry).
- Basic understanding of telecommunications products and services.
- Familiarity with CRM software.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive paid training program.
- Flexible remote work environment.
- Opportunities for career growth and development within Telstra.
- Employee discounts on Telstra products and services.
- Access to employee assistance programs.
- Supportive team culture and virtual social events.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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