Public Sector Asylum & Refugee Support Worker – Full Training

About the Company

Alberni Valley Refugee & Newcomer Support is a dedicated non-profit organization working in collaboration with public sector agencies to assist asylum seekers and refugees in the Port Alberni region. Our mission is to provide comprehensive support, resources, and advocacy to help newcomers integrate successfully into Canadian society. We are committed to fostering a welcoming and inclusive community for all.

Job Description

Are you passionate about making a real difference in people’s lives? Alberni Valley Refugee & Newcomer Support is seeking compassionate and dedicated individuals to join our team as Public Sector Asylum & Refugee Support Workers. This is a unique entry-level opportunity designed for individuals eager to contribute to public service, even without prior experience in the field. We provide full, comprehensive training to equip you with all the necessary skills and knowledge to excel in this vital role. You will work directly with asylum seekers and refugees, offering guidance, support, and resources to help them navigate their new environment and legal processes in Canada. This role is crucial for ensuring that vulnerable individuals receive the assistance they need during a challenging transition.

Key Responsibilities

• Provide direct support and advocacy to asylum seekers and refugees, including initial intake and needs assessment.
• Assist clients with understanding and accessing public services such as healthcare, education, and social assistance programs.
• Guide clients through immigration and asylum claim processes, including paperwork and appointment scheduling.
• Connect clients with community resources, legal aid, housing options, and language learning opportunities.
• Maintain accurate and confidential client records in accordance with organizational and public sector guidelines.
• Participate in ongoing training and professional development to enhance support skills and knowledge of relevant policies.
• Collaborate with internal teams and external partners to ensure coordinated and holistic client support.
• Advocate for client rights and needs within the broader community and public sector frameworks.
• Support clients in overcoming cultural barriers and adjusting to life in Canada.

Required Skills

• Exceptional empathy and compassion for individuals facing challenging circumstances.
• Strong communication and interpersonal skills, with the ability to build trust and rapport.
• Excellent organizational skills and attention to detail for case management.
• Ability to work effectively both independently and as part of a team.
• Problem-solving aptitude and a proactive approach to supporting clients.
• Cultural sensitivity and an understanding of diversity.
• Proficiency in basic computer applications (e.g., Microsoft Office Suite).
• A strong desire to learn and develop new skills in a dynamic environment.
• Ability to maintain strict confidentiality and adhere to ethical guidelines.

Preferred Qualifications

• Fluency in a second language relevant to common refugee populations (e.g., Arabic, Dari, Tigrinya, Ukrainian, French).
• Volunteer experience in social services, community outreach, or humanitarian aid.
• Knowledge of local community resources in Port Alberni.
• Post-secondary education in social work, public administration, international relations, or a related field (not required, but an asset).

Perks & Benefits

• Comprehensive paid training program designed for entry-level professionals.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement within the public sector.
• A supportive and collaborative work environment.
• Meaningful work that directly impacts vulnerable populations.
• Paid time off and holidays.
• Employee assistance program (EAP).
• Contribution to a vital public service.
• Access to ongoing learning resources and workshops.

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