About the Company
The Gold Coast City Council is one of Australia’s largest local government authorities, dedicated to serving its vibrant and growing community. We are committed to fostering a sustainable, liveable, and prosperous Gold Coast, offering a wide range of services to our residents and businesses. Our finance department plays a critical role in ensuring responsible financial management and revenue collection to support essential public services and infrastructure projects across the region.
Job Description
We are seeking a dedicated and detail-oriented Rates & Revenue Officer to join our dynamic Council Finance Department. In this crucial role, you will be responsible for the accurate and efficient administration of rates and revenue collection, contributing directly to the financial health and operational capacity of the Gold Coast City Council. This position offers an excellent opportunity to apply your financial administration skills within a public service context, ensuring compliance with relevant legislation and providing exceptional service to our ratepayers. You will handle inquiries, process payments, manage accounts, and support various revenue-generating activities.
Key Responsibilities
- Administer and process rates and charges, including valuations, concessions, and deferrals.
- Respond to and resolve ratepayer inquiries and disputes in a professional and timely manner.
- Manage the collection of outstanding rates and other Council revenues, including initiating recovery processes where necessary.
- Maintain accurate financial records and databases related to rates and revenue.
- Prepare reports and reconciliations for management review.
- Ensure compliance with the Local Government Act 2009 and other relevant legislation.
- Assist with the preparation of annual rates and charges levies.
- Process payments and manage direct debit arrangements.
Required Skills
- Proven experience in financial administration or revenue collection, preferably within a local government or similar environment.
- Strong understanding of accounting principles and financial reconciliation.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving and customer service skills.
Preferred Qualifications
- Tertiary qualification in Accounting, Business, Finance, or a related field.
- Experience with local government financial systems (e.g., TechOne, Pathway).
- Knowledge of the Local Government Act 2009 and associated regulations.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Flexible work arrangements options.
- Generous leave entitlements.
- Ongoing professional development and training opportunities.
- Access to an employee assistance program.
- Supportive and collaborative team environment.
- Opportunity to make a tangible difference in the local community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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