About the Company
IBM is a global technology and consulting company headquartered in Armonk, New York. We are committed to leading in the creation, development, and manufacture of the industry’s most advanced information technologies, including computer systems, software, networking systems, storage devices, and microelectronics. Our mission is to be essential to our clients, to the world, and to each other.
Job Description
Are you passionate about technology and eager to kickstart a career in CRM administration? IBM is seeking a highly motivated and detail-oriented Remote CRM Administrator Trainee to join our team. This is a unique opportunity for individuals with little to no prior experience in CRM to learn Salesforce and HubSpot from the ground up, with full training provided. You will play a crucial role in supporting our sales and marketing operations by ensuring the smooth functioning and optimization of our CRM systems. This is a 100% remote position, allowing you to work from the comfort of your home.
Key Responsibilities
- Participate actively in comprehensive training programs focused on Salesforce and HubSpot administration.
- Assist with basic CRM data entry, data cleaning, and data integrity tasks.
- Support the configuration and customization of CRM platforms under supervision.
- Help create and maintain user accounts, roles, and profiles within Salesforce and HubSpot.
- Assist in generating reports and dashboards to track key performance indicators.
- Provide front-line support to CRM users, escalating complex issues as needed.
- Document CRM processes, configurations, and best practices.
- Collaborate with internal teams to understand their CRM needs and contribute to solutions.
- Stay updated on new features and best practices for Salesforce and HubSpot.
Required Skills
- Strong interest in learning CRM technologies (Salesforce, HubSpot).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- High level of attention to detail and accuracy.
- Ability to work independently and as part of a remote team.
- Proficiency with basic computer applications (e.g., Microsoft Office Suite, Google Workspace).
- A quiet and dedicated home office space suitable for remote work.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, IT, Marketing, or a related field (or equivalent practical experience).
- Familiarity with database concepts or basic data management.
- Prior experience in a customer service or administrative role.
- Demonstrated ability to learn new software quickly.
Perks & Benefits
- Comprehensive paid training in Salesforce and HubSpot administration.
- Full health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Flexible work-from-home schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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