About the Company
Liberty Mutual Insurance is a diversified global insurer, committed to helping people embrace today and confidently pursue tomorrow. We believe progress happens when people feel secure. By providing protection and peace of mind to our policyholders, we help them live safer, more secure lives. With a strong presence across the United States and globally, we are dedicated to fostering a supportive work environment and contributing positively to the communities we serve through various initiatives.
Job Description
We are seeking a dedicated and empathetic Remote Housing Assistance Coordinator to join our team. This is a 100% remote position, allowing you to work from the comfort of your home while making a significant impact. As a key member of our support services, you will assist individuals and families in navigating various housing assistance programs, connecting them with vital resources, and ensuring they receive the support needed to achieve stable housing. This role requires exceptional organizational skills, compassion, and a commitment to serving our community. Comprehensive training will be provided to ensure your success in understanding specific program guidelines and processes.
Key Responsibilities
- Serve as the primary point of contact for individuals seeking housing assistance, offering guidance and support.
- Conduct thorough assessments of client needs and eligibility for various housing programs.
- Assist clients with the application process, ensuring all documentation is complete and accurate.
- Liaise with housing providers, social service agencies, and government entities to facilitate resource allocation.
- Maintain accurate and confidential client records in compliance with all relevant regulations.
- Provide follow-up support to clients, monitoring progress and addressing ongoing needs.
Required Skills
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and as part of a remote team
- Empathy, patience, and a strong desire to help others
- Problem-solving and critical thinking skills
Preferred Qualifications
- Associate's degree in Social Work, Public Administration, or a related field
- 1+ year of experience in customer service, administrative support, or social services
- Familiarity with local, state, and federal housing assistance programs
- Experience with client management software or CRM systems
Perks & Benefits
- Competitive annual salary with performance incentives
- Comprehensive health, dental, and vision insurance plans
- Paid time off, including vacation, sick leave, and holidays
- 401(k) retirement plan with company match
- Life and disability insurance coverage
- Employee assistance program and wellness initiatives
- Opportunities for professional development and career growth
- Work-from-home stipend for internet/utilities
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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