About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and data solutions to millions of customers. We are committed to connecting people across Australia and fostering an inclusive, innovative work environment where every voice is valued. Join our team and help us build a connected future for everyone.
Job Description
Are you looking for a flexible, part-time opportunity to kickstart your career in customer support? Telstra is seeking enthusiastic and motivated individuals to join our remote support team. This role is perfect for those who thrive on helping others, have strong communication skills, and are comfortable working independently from their home office. You will be the first point of contact for customers, assisting them with general inquiries, technical support, and account management, ensuring a positive experience with every interaction. Full training will be provided to ensure your success in this vital role.
Key Responsibilities
- Provide exceptional customer service and technical support via phone, email, and chat.
- Respond to customer inquiries and resolve issues efficiently and empathetically.
- Guide customers through troubleshooting steps for various Telstra products and services.
- Accurately document customer interactions and solutions in our CRM system.
- Collaborate with team members and escalate complex issues to appropriate departments when necessary.
- Adhere to company policies and procedures, ensuring data privacy and security.
Required Skills
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Strong problem-solving abilities and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- A willingness to learn and adapt in a fast-paced environment.
Preferred Qualifications
- Previous experience in a customer service or call center role (even informal).
- Familiarity with telecommunications products or services.
- Experience using CRM software.
Perks & Benefits
- Competitive weekly payouts.
- Comprehensive paid training program.
- Flexible part-time hours to suit your lifestyle.
- Opportunity to work from the comfort of your home.
- Career development and growth opportunities within a leading Australian company.
- Access to employee support programs and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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