About the Company
Currys is the UK’s leading electrical retailer, committed to making amazing technology accessible to everyone. With a vast network of stores and a strong online presence, we offer a diverse range of products and services, from cutting-edge electronics to expert advice and aftercare. We believe in empowering our colleagues with continuous learning and development, fostering a dynamic and supportive environment where innovation thrives and customer satisfaction is paramount.
Job Description
Are you passionate about technology and eager to kick-start a career in tech support but lack the experience? This is the perfect opportunity for you! Currys is looking for enthusiastic individuals to join our team as Trainee Tech Support Advisors in our Slough store. We don’t expect you to be an expert from day one; we provide comprehensive, hands-on training covering a wide array of gadgets and systems. You’ll learn to diagnose, troubleshoot, and resolve customer tech issues, becoming a trusted advisor and the go-to person for all things tech. This is an in-store role where you’ll interact directly with customers, making a tangible difference to their tech experience.
Key Responsibilities
- Engage with customers in-store to understand their tech support needs and provide friendly, helpful advice.
- Learn to diagnose common issues with a variety of electrical products, including laptops, mobile phones, tablets, and smart home devices.
- Perform basic repairs and software troubleshooting under supervision, following established procedures.
- Guide customers through setup processes for new devices and services.
- Explain technical information clearly and simply to non-technical customers.
- Maintain accurate records of customer interactions and service requests.
- Keep up-to-date with new product releases and technological advancements through provided training.
- Contribute to a positive and supportive team environment.
Required Skills
- A genuine passion for technology and gadgets.
- Excellent communication and interpersonal skills.
- A proactive and eager-to-learn attitude.
- Strong problem-solving aptitude and critical thinking.
- Patience and empathy when dealing with customer queries.
- Ability to work effectively as part of a team.
- Basic computer literacy.
Preferred Qualifications
- Experience in a customer service role (any industry).
- Familiarity with various operating systems (Windows, macOS, Android, iOS).
- Personal interest in building or repairing electronics.
Perks & Benefits
- Comprehensive full gadget training program from day one.
- Competitive hourly wage with opportunities for advancement.
- Generous staff discount on a wide range of products.
- Pension scheme.
- 28 days annual leave (pro-rata).
- Employee assistance program.
- Vibrant and supportive team environment.
- Career development and growth opportunities within a leading retailer.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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