Venue Manager – High-End Hospitality, Stable Income

About the Company

Mantra Group, a leading name in Australian hospitality, is renowned for managing a diverse portfolio of high-quality hotels, resorts, and sophisticated venues across the country. With a commitment to exceptional guest experiences and operational excellence, we pride ourselves on fostering a stable and rewarding environment for our team members. Joining Mantra Group means becoming part of a respected organization dedicated to growth, innovation, and delivering unparalleled service in the high-end sector.

Job Description

We are seeking an experienced and dedicated Venue Manager to oversee operations at one of our premium high-end hospitality venues in Geraldton. This pivotal role requires a leader with a passion for excellence, an unwavering commitment to guest satisfaction, and a proven track record in managing sophisticated dining and event spaces. You will be responsible for ensuring seamless day-to-day operations, upholding our high standards of service, and driving financial performance while maintaining a positive and productive work environment. This position offers the stability and career progression expected from a leading hospitality group.

Key Responsibilities

• Oversee all aspects of daily venue operations, including front-of-house, back-of-house, and administrative functions.
• Lead, mentor, and motivate a diverse team, fostering a culture of exceptional service and continuous improvement.
• Manage inventory, procurement, and cost control to achieve budgetary targets and maintain profitability.
• Ensure compliance with all health, safety, and licensing regulations.
• Develop and implement strategies to enhance guest experience and satisfaction.
• Handle guest feedback and resolve issues promptly and professionally.
• Collaborate with marketing and sales teams to promote the venue and attract new business.
• Prepare and analyze financial reports, making data-driven decisions to optimize performance.
• Oversee maintenance and upkeep of the venue to ensure a pristine and inviting atmosphere.

Required Skills

• Minimum of 4 years of experience in hospitality management, with at least 2 years in a managerial role within a high-end or premium venue.
• Demonstrated leadership ability with excellent team management and motivational skills.
• Strong financial acumen and experience with budgeting, P&L management, and cost control.
• Exceptional customer service and communication skills.
• Thorough understanding of relevant health, safety, and liquor licensing regulations.
• Proficiency in hospitality management software and POS systems.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Preferred Qualifications

• Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Advanced certification in Food Safety and Responsible Service of Alcohol (RSA).
• Experience with event planning and management within a hospitality setting.
• Proven ability to drive revenue growth and enhance profitability.

Perks & Benefits

• Competitive salary package with opportunities for performance-based incentives.
• A stable and supportive working environment within a renowned national hospitality group.
• Opportunities for professional development and career advancement.
• Generous employee discounts across Mantra Group properties and partners.
• Comprehensive training programs and ongoing support.
• Access to a vibrant and collaborative team culture.

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