About the Company
Discovery Limited is a South African-founded financial services organisation that operates in the healthcare, life assurance, short-term insurance, savings and investment, and wellness markets. We are committed to making people healthier and enhancing and protecting their lives. With a global presence and a strong focus on innovation, we offer a dynamic and supportive environment for growth and success.
Job Description
Are you a natural conversationalist with an knack for asking the right questions? Discovery Limited is seeking a highly motivated Virtual Lead Qualifier to join our growing remote team. In this 100% remote role, you will be the first point of contact for potential clients, engaging them in meaningful conversations to understand their needs and determine their interest in our diverse range of products and services. Your primary goal will be to identify qualified leads and seamlessly transfer them to our expert sales team. Full training will be provided, making this an excellent opportunity for individuals looking to start or advance their career in a supportive and innovative environment.
Key Responsibilities
- Initiate outbound calls to potential clients using provided leads.
- Engage prospects in polite, professional, and discovery-focused conversations.
- Utilize active listening skills to understand client needs and identify qualifying criteria.
- Accurately record client information and interaction details in the CRM system.
- Successfully qualify leads based on predefined criteria.
- Warmly transfer qualified leads to the appropriate sales representatives.
- Maintain a high level of product and service knowledge.
- Adhere to all company compliance and ethical guidelines.
- Contribute to a positive and productive team environment.
Required Skills
- Excellent verbal communication skills.
- Strong active listening abilities.
- Ability to ask probing questions effectively.
- Basic computer proficiency and comfort with virtual communication tools.
- Self-motivated and disciplined to work independently in a remote setting.
- Resilience and a positive attitude.
- Strong interpersonal skills.
Preferred Qualifications
- Prior experience in customer service, telemarketing, or call center environments.
- Familiarity with CRM software.
- Ability to speak multiple South African languages.
- A quiet and dedicated home office space.
Perks & Benefits
- Competitive monthly salary with potential for performance incentives.
- Comprehensive remote training program.
- Opportunity for career advancement within a global financial services leader.
- Flexible work-from-home schedule.
- Access to Discovery's wellness programs and benefits.
- Supportive team environment with regular virtual check-ins.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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