About the Company
DXC Technology is a Fortune 500 global IT services company, helping clients harness the power of innovation to thrive on change. With a legacy of trusted enterprise technology and talent, we serve thousands of clients across the entire technology stack. We’re a leader in managed services, cloud, applications, and security, committed to delivering excellence and innovation to our diverse client base across Australia and beyond.
Job Description
We are seeking a dedicated and client-focused WFH Helpdesk Officer to join our Corporate Managed Services team. This is a fully remote position designed to provide exceptional technical support and customer service to our corporate clients. You will be the first point of contact for technical inquiries, issues, and service requests, playing a crucial role in ensuring smooth operations and high client satisfaction. This role requires a proactive approach, strong problem-solving skills, and the ability to work independently within a fast-paced virtual environment.
Key Responsibilities
- Provide first-line technical support for corporate clients via phone, email, and chat, resolving issues efficiently and effectively.
- Log, categorize, prioritize, and track all support requests in the IT Service Management (ITSM) system.
- Escalate complex or unresolved issues to appropriate senior support teams or specialists.
- Perform remote troubleshooting and diagnostics for hardware, software, network, and application issues.
- Assist users with account management, password resets, and access permissions.
- Document solutions, procedures, and knowledge base articles to improve efficiency and self-service options.
- Collaborate with internal teams to ensure timely resolution of client issues and service requests.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Participate in ongoing training and professional development to stay current with technology trends and best practices.
Required Skills
- Proven experience (12+ months) in a technical support or helpdesk role, preferably in a corporate environment.
- Strong understanding of Windows operating systems and Microsoft Office Suite.
- Familiarity with remote desktop support tools and techniques.
- Excellent communication skills, both verbal and written, with a clear and professional demeanor.
- Solid problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN).
- Customer service oriented mindset.
Preferred Qualifications
- ITIL Foundation certification.
- Experience with ITSM platforms (e.g., ServiceNow, Jira Service Desk).
- Exposure to cloud environments (Azure, AWS).
- Understanding of Active Directory and Group Policy.
- Tertiary qualification in Information Technology or a related field.
Perks & Benefits
- Fully remote work model, offering flexibility and work-life balance.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness programs.
- Access to a vast network of global IT professionals and mentors.
- Opportunities for professional development and career advancement within a global IT leader.
- Employee assistance program for personal and professional support.
- Modern tools and technologies to facilitate remote work.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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