About the Company
Halifax Transit is the public transit service operating in the Halifax Regional Municipality, Nova Scotia, Canada. We are committed to providing safe, reliable, and accessible transportation services to our community, connecting people to places and fostering a sustainable future. As a vital part of the city’s infrastructure, our team works tirelessly to ensure a positive experience for all passengers, from bus operators to administrative staff and station attendants.
Job Description
Join Halifax Transit as a Subway / Metro Station Attendant and become a welcoming face for our city’s commuters. This customer-facing role is perfect for individuals who enjoy interacting with the public, ensuring a smooth and safe transit experience, and are looking for a stable career with excellent union benefits. As an integral part of our team, you will assist passengers, manage station flow, and maintain a high standard of cleanliness and safety within the station environment. Full training will be provided, making this an ideal opportunity for those new to the transit industry.
Key Responsibilities
- Greet and assist passengers with wayfinding, fare information, and general inquiries.
- Monitor station platforms and concourses to ensure passenger safety and security.
- Operate station equipment, including fare gates and escalators, and assist passengers with accessibility needs.
- Respond to minor incidents and emergencies, following established protocols, and coordinate with emergency services when necessary.
- Provide clear and concise announcements regarding service updates, delays, or emergency procedures.
- Maintain cleanliness and orderliness of the station environment, including platforms, waiting areas, and ticketing zones.
- Handle lost and found items according to company policy.
- Report equipment malfunctions, safety hazards, or suspicious activities to supervisors.
- Adhere to all safety regulations and company policies.
Required Skills
- Excellent interpersonal and communication skills.
- Strong customer service orientation with a helpful and friendly demeanor.
- Ability to remain calm and effective in fast-paced or challenging situations.
- Basic problem-solving abilities.
- Reliability and punctuality.
- Ability to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service or public-facing role.
- Ability to speak French or other languages common in the community.
- Familiarity with public transit systems.
Perks & Benefits
- Comprehensive union benefits package (health, dental, vision).
- Generous pension plan.
- Paid vacation and sick leave.
- Employee assistance program (EAP).
- Opportunities for career advancement and professional development.
- Free transit passes for employees and eligible family members.
- Paid training and ongoing skill development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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