About the Company
Woolworths Group is one of Australia’s largest retailers, with a vast network spanning supermarkets, liquor stores, and diverse logistics operations. We are committed to delivering fresh food and great value to our customers every day. Our team plays a vital role in ensuring smooth operations and exceptional service across our retail and supply chain divisions. Join us in Albury and become a part of a company that values its people and offers substantial career growth opportunities.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Albury. This role is crucial for maintaining our high standards of customer satisfaction across both our retail and logistics sectors. You will be the primary point of contact for customer inquiries, feedback, and issue resolution, ensuring a seamless and positive experience. If you have a passion for helping people, a keen eye for detail, and thrive in a fast-paced environment, we encourage you to apply. This role offers weekly pay, recognising your immediate contributions to our team.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person regarding products, services, and logistics updates.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to relevant departments when necessary.
- Process customer orders, returns, and exchanges accurately within established guidelines.
- Provide information and support related to product availability, delivery schedules, and store services.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with retail store teams and logistics departments to ensure timely and effective problem resolution.
- Contribute to a positive team environment and uphold company values.
Required Skills
- Minimum 6 months experience in a customer service or retail environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in basic computer applications and data entry.
- Ability to work effectively both independently and as part of a team.
- A positive attitude and a commitment to providing outstanding customer experiences.
- Flexibility to work various shifts, including weekends and public holidays as required.
Preferred Qualifications
- Experience with CRM software or similar customer service platforms.
- Previous experience in the retail or logistics industry.
- A genuine interest in food, retail, or supply chain operations.
Perks & Benefits
- Competitive weekly pay and penalty rates for applicable shifts.
- Opportunities for career advancement within a large, stable company.
- Comprehensive training and ongoing professional development.
- Access to employee discounts across Woolworths Group brands.
- A supportive and inclusive team culture.
- Work-life balance initiatives.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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