About the Company
New South Wales Emergency Communications is a vital public service dedicated to ensuring the safety and well-being of communities across New South Wales. We operate 24/7, serving as the first point of contact for individuals experiencing emergencies, dispatching critical resources, and providing support during times of crisis. Join a team where every call makes a difference and your work directly contributes to saving lives and protecting property.
Job Description
Are you looking for a rewarding career where you can make a tangible difference in your community? New South Wales Emergency Communications is seeking highly motivated individuals to join our team as Emergency Services Telecommunicators. This is an entry-level position designed for those with no prior experience in emergency services. We offer a comprehensive, fully paid Trainee Program that will equip you with all the skills and knowledge required to excel in this critical role. If you possess a calm demeanor, excellent communication skills, and a strong desire to help others, we encourage you to apply and start a career that truly matters.
Key Responsibilities
- Receive and accurately process incoming emergency and non-emergency calls, determining the nature and location of the incident.
- Prioritize calls based on established protocols and urgency, ensuring appropriate resources are dispatched efficiently.
- Provide clear, concise, and compassionate instructions to callers, including pre-arrival medical instructions when necessary.
- Maintain accurate records of calls and actions taken using computer-aided dispatch (CAD) systems.
- Coordinate and dispatch emergency units such as police, fire, and ambulance services.
- Monitor emergency service unit status and locations, providing support and communication as needed.
- Collaborate effectively with field personnel and other agencies.
- Remain calm and professional under pressure, especially during high-stress situations.
- Adhere to all operational policies, procedures, and ethical guidelines.
Required Skills
- Ability to remain calm and think clearly under pressure.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to learn new software quickly.
- High level of empathy and a desire to help others.
- Ability to multitask effectively in a fast-paced environment.
- Reliable and punctual with a strong work ethic.
- Must be 18 years of age or older.
- Ability to pass a comprehensive background check and drug screening.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with the local geography of Tamworth and surrounding areas.
- Proficiency in additional languages is a plus.
Perks & Benefits
- Comprehensive paid training program, no experience required.
- Secure and stable full-time employment.
- Generous superannuation contributions.
- Opportunities for career advancement within emergency services.
- Making a direct, positive impact on your community every day.
- Access to employee assistance programs and wellness resources.
- Uniforms provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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