About the Company
TELUS International designs, builds, and delivers next-generation digital solutions for global brands. With a focus on customer experience (CX) and digital transformation, we leverage our diverse and skilled workforce across various industries, including government services, to provide seamless support and innovative solutions. As a leader in the BPO sector, we are committed to fostering a supportive and inclusive environment for our team members.
Job Description
Join our dynamic team as a 100% Remote Federal Agency Call Center Representative! This is an exceptional entry-level opportunity with full paid training provided, making it ideal for individuals eager to start a career in customer service and government support. You will be the first point of contact for citizens seeking assistance and information related to federal programs and services. Your role will involve handling inbound calls, providing accurate information, and ensuring a positive and professional interaction. This position requires strong communication skills, empathy, and a commitment to public service, all from the comfort of your home.
Key Responsibilities
- Answer inbound calls from citizens regarding federal agency programs and services.
- Provide clear, accurate, and comprehensive information based on established guidelines.
- Navigate multiple systems and databases to retrieve relevant information.
- Document all interactions and resolutions accurately in the customer relationship management (CRM) system.
- Escalate complex inquiries to the appropriate department or specialist.
- Maintain strict confidentiality of all customer information.
- Adhere to all federal and company compliance standards and protocols.
- Actively participate in ongoing training and professional development sessions.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong listening and comprehension abilities.
- Basic computer proficiency and ability to navigate multiple applications simultaneously.
- High-speed, reliable internet connection and a quiet home workspace.
- Ability to empathize with callers and maintain a patient, professional demeanor.
- Strong problem-solving skills and attention to detail.
- Reliability and punctuality in a remote work environment.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service or call center environment (not required, but an asset).
- Bilingualism (English and French) is considered a significant advantage.
- Familiarity with government services or public sector operations.
Perks & Benefits
- Comprehensive paid training program.
- 100% remote work opportunity.
- Competitive hourly wage with potential for performance incentives.
- Full health, dental, and vision benefits.
- Paid time off and holidays.
- Employee assistance program (EAP).
- Opportunities for career growth and advancement within TELUS International.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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