Public Pension Fund Administrator – Quiet Office Role

About the Company

Manulife Financial is a leading international financial services group that helps people make their decisions easier and lives better. Operating in Canada, Asia, and the United States, we provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. As a trusted partner in financial planning, we are committed to excellence, integrity, and supporting our communities.

Job Description

We are seeking a diligent and detail-oriented Public Pension Fund Administrator to join our team in a quiet office environment. This role is crucial for ensuring the accurate and efficient administration of public pension plans, providing support to plan members, and maintaining meticulous records. The ideal candidate will thrive in a structured setting, possess strong organizational skills, and be committed to upholding the highest standards of accuracy and confidentiality. This position offers an excellent opportunity for an individual who values a stable, focused work environment and is passionate about contributing to the financial well-being of our public sector employees.

Key Responsibilities

• Process and verify pension-related data, including contributions, withdrawals, and benefit calculations.
• Maintain accurate and confidential member records and plan documentation in compliance with regulations.
• Respond to inquiries from pension plan members, employers, and beneficiaries via phone, email, and mail in a professional and timely manner.
• Assist in the preparation of regular reports, statements, and other communications for plan members and stakeholders.
• Reconcile financial data and ensure the integrity of pension fund accounts.
• Support year-end audit processes and regulatory compliance filings.
• Collaborate with internal teams to resolve complex administrative issues and improve operational efficiency.
• Stay informed about relevant pension legislation, regulations, and industry best practices.

Required Skills

• Minimum 2 years of experience in an administrative or office support role, preferably within financial services or public administration.
• Exceptional attention to detail and accuracy in data entry and record keeping.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a quiet, focused environment.
• Demonstrated commitment to confidentiality and ethical conduct.

Preferred Qualifications

• Post-secondary education in Business Administration, Finance, Accounting, or a related field.
• Experience with pension administration software or large database systems.
• Knowledge of Canadian pension legislation (e.g., Pension Benefits Act).
• Customer service experience in a financial or public sector setting.

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Pension plan contributions and retirement savings programs.
• Opportunities for professional development and continuous learning.
• Employee assistance program and wellness initiatives.
• Supportive and collaborative team environment.

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