About the Company
Loblaw Properties Inc. is a leading real estate owner and manager in Canada, operating as a subsidiary of Loblaw Companies Limited. We manage a vast portfolio of retail, office, and industrial properties across the country, supporting our diverse brands and ensuring optimal operational efficiency. Our team is dedicated to maintaining high-quality facilities that serve millions of Canadians daily.
Job Description
We are seeking a proactive and organized Facilities Helpdesk Coordinator to join our team in Swift Current. In this role, you will be the primary point of contact for all facility-related inquiries and maintenance requests. You will be responsible for logging, triaging, and dispatching work orders, ensuring timely resolution, and providing excellent customer service. This is a critical role that supports the smooth operation of our properties, ensuring a safe and comfortable environment for our customers and colleagues.
Key Responsibilities
- Serve as the first point of contact for all facility maintenance requests via phone, email, and ticketing system.
- Accurately log and categorize incoming work orders, ensuring all necessary information is captured.
- Prioritize and dispatch maintenance tickets to appropriate internal teams or external vendors.
- Monitor the status of open tickets, follow up with technicians and vendors, and provide updates to requesters.
- Escalate critical issues to the Facilities Manager as required.
- Maintain detailed records of all facility maintenance activities and resolutions.
- Assist in vendor management, including scheduling services and verifying work completion.
- Generate reports on helpdesk activity, service levels, and common issues.
- Ensure compliance with company policies and safety regulations in all maintenance activities.
- Provide administrative support to the facilities department as needed.
Required Skills
- Minimum of 1 year of experience in a helpdesk, administrative, or coordination role.
- Proficiency in using maintenance management software or ticketing systems.
- Strong organizational and time management skills with the ability to multitask effectively.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education in a related field (e.g., business administration, facilities management).
- Experience in facilities management or property maintenance.
- Knowledge of basic building systems and maintenance terminology.
- Familiarity with local Swift Current vendors and service providers.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Paid time off and holiday pay.
- Opportunities for professional development and career growth.
- Employee discount programs.
- Pension plan contributions.
- Supportive and collaborative work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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