Business Recovery Coordinator – Finance

About the Company

ANZ Bank is one of Australia’s largest and most respected financial institutions, committed to helping our customers achieve financial wellbeing. With a strong presence in regional communities like Mount Barker, we pride ourselves on delivering excellent service and building lasting relationships. We foster a culture of integrity, innovation, and teamwork, offering our employees a supportive environment to grow their careers.

Job Description

As a Business Recovery Coordinator – Finance, you will play a crucial role in assisting businesses facing financial challenges. Your primary responsibilities will include managing client communication, coordinating recovery plans, ensuring compliance with regulatory requirements, and maintaining meticulous records. You will work closely with internal teams, legal advisors, and clients to facilitate effective and compassionate financial recovery strategies. This role requires a keen eye for detail, strong communication skills, and a solid understanding of financial principles.

Key Responsibilities

• Coordinate and manage a portfolio of business recovery cases, ensuring timely progress and adherence to established protocols.
• Serve as the primary point of contact for clients undergoing financial recovery, providing empathetic support and clear communication.
• Facilitate the development and implementation of tailored recovery plans in collaboration with financial advisors and legal teams.
• Monitor and report on the status of recovery efforts, identifying potential risks and recommending solutions.
• Ensure all recovery activities comply with ANZ Bank policies, industry regulations, and legal frameworks.
• Maintain accurate and comprehensive records of all client interactions, financial documentation, and recovery plan details.
• Assist in the preparation of reports and presentations for management on recovery portfolio performance.
• Collaborate with internal departments, including risk management, legal, and lending, to streamline recovery processes.
• Stay informed about economic trends and legislative changes impacting business recovery and insolvency.

Required Skills

• Proven experience in a finance, banking, or business support role, with exposure to client management or case coordination.
• Strong understanding of financial principles, business operations, and risk assessment.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• High level of empathy and discretion when dealing with sensitive client situations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or case management software.
• Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.

Preferred Qualifications

• A Bachelor's degree in Finance, Business, Economics, or a related field.
• Previous experience in credit management, insolvency, or distressed asset management.
• Knowledge of Australian financial regulations and compliance standards.
• Certifications in financial services or project management.

Perks & Benefits

• Competitive annual salary.
• Comprehensive health and wellness programs.
• Generous superannuation contributions.
• Opportunities for professional development and career advancement within a leading financial institution.
• Access to employee banking benefits and discounts.
• Supportive and inclusive work environment.
• Work-life balance initiatives.

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