About the Company
Optus is a leading telecommunications company in Australia, providing mobile, internet, entertainment, and business services to millions of customers. We are committed to innovation, customer satisfaction, and fostering a supportive and dynamic work environment. Join our team and help us connect Australians to what matters most.
Job Description
We are seeking empathetic and tech-savvy individuals to join our team as Remote Text Support Specialists. This is a fantastic entry-level opportunity to provide essential text-based assistance to Optus mobile app users, helping them navigate features, troubleshoot issues, and resolve queries. You will work 100% remotely, providing support from the comfort of your home. Full training will be provided to ensure you have all the tools and knowledge to succeed, regardless of prior experience.
Key Responsibilities
- Provide friendly and efficient text-based support to Optus mobile app users via our chat platform.
- Assist users with common app functionalities, account management, and service inquiries.
- Diagnose and troubleshoot basic technical issues related to the mobile app and services.
- Escalate complex issues to senior support staff when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Stay up-to-date with Optus products, services, and mobile app updates.
- Ensure a high level of customer satisfaction through professional and helpful communication.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Basic computer literacy and comfort with mobile applications.
- Ability to learn new software and systems quickly.
- Strong problem-solving abilities and a logical approach.
- Empathetic and patient demeanor with a focus on customer care.
- Reliable internet connection and a quiet home workspace.
- Ability to work independently and manage time effectively.
Preferred Qualifications
- High school diploma or equivalent.
- Familiarity with the Optus mobile app or similar telecommunications apps.
- Previous experience in a customer service or support role (any industry).
Perks & Benefits
- Competitive annual salary.
- Comprehensive paid training program.
- 100% remote work flexibility.
- Opportunity for career growth within Optus.
- Employee discounts on Optus products and services.
- Supportive team environment.
- Access to a comprehensive benefits package.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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