About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of communications services. We are committed to connecting people and businesses, innovating for the future, and providing exceptional customer experiences. Join our team and be part of a company that is shaping Australia’s digital landscape.
Job Description
Are you a night owl looking for a rewarding role that offers excellent compensation and the flexibility to work from home? Telstra is seeking dedicated After-Hours Customer Care Specialists to join our dynamic team. This is a unique opportunity to provide essential support to our customers during non-standard business hours, earning premium rates for your valuable commitment. This position is 100% remote, allowing you to work from the comfort of your home.
Key Responsibilities
- Handle inbound customer inquiries and provide prompt, courteous, and effective solutions during after-hours periods.
- Diagnose and resolve technical issues related to telecommunications services, ensuring customer satisfaction.
- Assist customers with account management, billing inquiries, and service activations/changes.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Escalate complex issues to senior support teams when necessary, following established protocols.
- Maintain a high level of product and service knowledge to best assist customers.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with basic computer applications and the ability to learn new systems quickly.
- A stable internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a customer service or call centre role.
- Familiarity with telecommunications products and services.
- Experience working in an after-hours or remote capacity.
- Ability to empathize with customers and de-escalate stressful situations.
Perks & Benefits
- Competitive premium hourly rates.
- 100% Remote work model.
- Comprehensive paid training program.
- Flexible after-hours scheduling options.
- Employee discounts on Telstra products and services.
- Access to professional development and career growth opportunities.
- Supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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