About the Company
Gascoyne Home Services is a trusted local provider of essential home repair and maintenance solutions in Carnarvon and the wider Gascoyne region of Western Australia. We pride ourselves on delivering reliable, high-quality service to our community, ensuring that homes run smoothly from air conditioning to whitegoods. Our team of dedicated professionals makes us a cornerstone of convenience and reliability for local residents.
Job Description
Gascoyne Home Services is seeking a highly skilled and experienced Appliance Technician specializing in Whitegoods to join our growing team in Carnarvon, WA. As a key member of our service department, you will be responsible for diagnosing, repairing, and maintaining a wide range of domestic whitegoods, including refrigerators, washing machines, dryers, dishwashers, and ovens. This role requires excellent technical acumen, problem-solving skills, and a commitment to exceptional customer service. You will work independently and as part of a supportive team, ensuring our customers receive prompt and efficient service within their homes or at our workshop.
Key Responsibilities
- Diagnose faults and perform complex repairs on various whitegood appliances (e.g., refrigerators, washing machines, dryers, dishwashers, ovens).
- Conduct preventative maintenance and service checks to extend appliance lifespan.
- Order, manage, and track parts inventory required for repairs.
- Provide clear, concise explanations of issues and proposed solutions to customers.
- Complete detailed job sheets and service reports accurately and efficiently.
- Adhere strictly to all safety standards, regulations, and company procedures.
- Maintain a consistently high level of customer satisfaction through professional service.
- Manage and optimize service calls and routes for efficiency and punctuality.
- Provide technical guidance and support to junior technicians or apprentices when needed.
Required Skills
- Proven experience (minimum 3 years) as an Appliance Technician, specifically with whitegoods.
- Strong diagnostic and troubleshooting abilities for electrical and mechanical faults.
- Proficiency with a variety of hand and power tools relevant to appliance repair.
- Excellent communication and interpersonal skills for customer interaction.
- Valid Australian Driver's License with a clean driving record.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Sound understanding of electrical and mechanical systems within domestic appliances.
- Ability to work independently and manage a daily workload effectively.
Preferred Qualifications
- Relevant trade qualification or certification in appliance repair or electrical trades.
- Refrigerant Handling License (ARC Tick) for refrigerator and freezer repair.
- Experience with a wide variety of major appliance brands and models.
- Basic IT skills for modern appliance diagnostics and software updates.
- Strong organizational skills and attention to detail.
Perks & Benefits
- Competitive annual salary package.
- Company service vehicle provided for work use.
- Generous tool allowance.
- Opportunities for ongoing professional development and advanced training.
- Supportive and collaborative team environment.
- Contribution to a vital local service in the Gascoyne region.
- Paid annual leave and sick leave.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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