About the Company
National Australia Bank (NAB) is one of Australia’s largest banks, committed to serving our customers and communities across the nation. With a strong presence in regional areas, we pride ourselves on fostering local talent and providing excellent service. Join a team where your growth is valued, and your contributions make a real difference to individuals and businesses in the Ballina community.
Job Description
Are you looking to kickstart your career in finance and customer service but have no prior experience? NAB in Ballina is offering an exciting opportunity for an enthusiastic and motivated individual to join our team as a Billing & Account Specialist. We believe in potential, not just experience. Full, comprehensive training will be provided to ensure you have all the knowledge and skills needed to succeed in this vital role. This is a fantastic entry point into the banking industry, where you’ll learn the ropes of financial administration, account management, and client support, all while contributing to our local branch’s success.
Key Responsibilities
- Assist customers with billing inquiries and account statements.
- Process account adjustments and resolve discrepancies under guidance.
- Maintain accurate customer records and update account information.
- Provide clear and concise information regarding bank products and services.
- Collaborate with team members to ensure a seamless customer experience.
- Adhere to all bank policies, procedures, and regulatory requirements.
- Learn and utilize internal banking systems and software effectively.
Required Skills
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy.
- A proactive and positive attitude.
- Ability to learn new systems and processes quickly.
- Problem-solving aptitude.
- Reliable and punctual.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service role (e.g., retail, hospitality, call centre) is a plus, but not essential.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- An interest in the financial services industry and customer relations.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career progression within NAB.
- Competitive salary and employee benefits.
- Supportive and collaborative team environment.
- Access to ongoing learning and development resources.
- Employee assistance program.
- Contribution to a vital local community service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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