About the Company
As one of Australia’s leading financial institutions, Commonwealth Bank is committed to providing outstanding customer service and innovative banking solutions. We believe in investing in our people and communities, fostering a supportive environment where employees can grow their careers and make a real impact. Join a team dedicated to helping Australians achieve their financial goals.
Job Description
Are you looking to start a rewarding career where your weekends are always free, and comprehensive training is provided? Commonwealth Bank in Taree is seeking enthusiastic and customer-focused individuals to join our contact centre team as a Contact Centre Consultant. This is an incredible opportunity for those new to the workforce or looking for a career change, as no prior experience is required. We offer full, paid training to equip you with all the skills and knowledge needed to excel in this vital role. You will be the first point of contact for our valued customers, helping them with their banking enquiries and providing exceptional support.
Key Responsibilities
- Respond to customer inquiries via phone with professionalism and empathy.
- Provide accurate information and solutions regarding banking products and services.
- Guide customers through online banking platforms and self-service options.
- Identify and escalate complex issues to appropriate departments when necessary.
- Maintain detailed and accurate records of customer interactions.
- Adhere to all compliance and regulatory guidelines.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a helpful attitude.
- Basic computer literacy and ability to navigate multiple systems.
- A genuine desire to help customers and provide outstanding service.
- Ability to learn quickly and adapt to new information.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer-facing role (not essential, but beneficial).
- Familiarity with banking products or financial services (advantageous, but not required).
- A positive attitude and a proactive approach to work.
Perks & Benefits
- Competitive hourly rate with paid training.
- Stable Monday to Friday work schedule – no weekends!
- Comprehensive paid training and ongoing professional development.
- Opportunities for career growth and advancement within a leading financial institution.
- Access to employee banking benefits and discounts.
- Supportive team environment and modern contact centre facilities.
- Employee Assistance Program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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