About the Company
Lowell is one of the largest credit management companies in the UK, helping customers on the path to becoming debt free. We believe in doing the right thing for our customers and colleagues, and our values reflect our commitment to ethical practices and supportive environments. Join a team dedicated to making a positive impact.
Job Description
We are seeking a highly motivated and empathetic Debt Collector to join our dynamic team in Manchester. In this role, you will be responsible for engaging with customers to understand their financial situations, negotiate sustainable payment plans, and provide solutions that help them manage their debts effectively. This is a crucial role where excellent communication, negotiation, and problem-solving skills are paramount. You will work in a supportive environment with comprehensive training, focusing on ethical collection practices and customer wellbeing.
Key Responsibilities
- Engage with customers over the phone to discuss outstanding debts.
- Understand individual financial circumstances and offer suitable payment solutions.
- Negotiate and set up realistic and affordable payment plans.
- Maintain accurate records of all customer interactions and agreements.
- Adhere to all regulatory guidelines and company policies regarding debt collection.
- Provide excellent customer service while demonstrating empathy and understanding.
- Collaborate with team members to achieve departmental goals.
Required Skills
- Excellent verbal communication skills.
- Strong negotiation and persuasion abilities.
- Ability to empathize with customers facing financial challenges.
- Proficient in basic computer applications and data entry.
- Resilience and ability to work under pressure.
- High level of integrity and ethical conduct.
Preferred Qualifications
- Previous experience in a customer service, collections, or call centre environment.
- Understanding of financial regulations and consumer credit acts (e.g., FCA guidelines).
- Experience using CRM software.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive training and ongoing professional development.
- 25 days annual leave plus bank holidays.
- Private medical insurance.
- Company pension scheme.
- Employee assistance programme.
- Modern office environment in Manchester city centre.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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