About the Company
BT Group is a leading global telecommunications company, providing services to customers in 180 countries. We offer broadband, TV, mobile, and landline services, as well as IT services to businesses and public sector organisations. We are at the forefront of innovation, constantly evolving our technology to connect people and businesses, connecting more than 30 million customers.
Job Description
We are seeking enthusiastic and adaptable individuals to join our dynamic team as a Next-Gen Tech, AI & Digital Support specialist. In this pivotal hybrid role, you will be the frontline for our customers, guiding them through complex technical challenges, leveraging cutting-edge AI tools, and ensuring seamless digital experiences. This is an exciting opportunity to work with emerging technologies, develop your technical expertise, and contribute to a company that’s shaping the future of connectivity. You will thrive in a fast-paced environment, eager to learn and committed to providing exceptional service.
Key Responsibilities
- Provide technical support and troubleshooting for a range of digital products and services, including AI-powered solutions.
- Assist customers with inquiries related to advanced connectivity, smart devices, and evolving digital platforms.
- Utilize and interpret data from AI diagnostic tools to resolve customer issues efficiently.
- Educate customers on new features, best practices, and the potential of next-generation technologies.
- Collaborate with internal teams (engineering, product development) to escalate complex issues and provide feedback for product improvement.
- Maintain accurate records of customer interactions and technical resolutions.
- Participate in training and development programs to stay updated on the latest technological advancements.
Required Skills
- Strong foundational understanding of technology and digital platforms.
- Excellent problem-solving and analytical abilities.
- Exceptional communication skills, both verbal and written.
- Ability to learn and adapt quickly to new software and technologies.
- Customer-centric mindset with a passion for helping others.
- Proficiency with standard office software and ticketing systems.
Preferred Qualifications
- Previous experience in a technical support or customer service role.
- Familiarity with AI concepts, chatbots, or machine learning applications.
- Experience troubleshooting networking issues (Wi-Fi, broadband).
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation).
- Degree or equivalent experience in IT, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Generous pension scheme.
- 25 days annual leave plus bank holidays, with options to buy more.
- Exclusive BT product discounts (broadband, mobile, TV).
- Comprehensive health and wellness programs.
- Access to extensive training and career development opportunities, including AI upskilling.
- Flexible hybrid work model, blending remote work with office collaboration.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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