About the Company
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with over 100,000 employees and operations in more than 100 countries. We provide a broad range of integrated services, including facilities management, project management, property sales, leasing, and advisory services. Our Annapolis office supports a diverse portfolio of clients, ensuring operational excellence and strategic advantage through expert real estate solutions.
Job Description
As a Facilities Helpdesk Coordinator, you will be the first point of contact for all facilities-related inquiries and service requests. You will play a crucial role in ensuring the smooth operation of our clients’ facilities by efficiently managing maintenance tickets, coordinating with technicians and vendors, and maintaining clear communication with stakeholders. This role requires excellent organizational skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. You will be instrumental in maintaining a high level of tenant and client satisfaction through prompt and effective resolution of facilities issues.
Key Responsibilities
- Serve as the primary point of contact for all facilities maintenance requests via phone, email, and ticketing system.
- Log, prioritize, assign, and track all incoming maintenance tickets to resolution within agreed service level agreements (SLAs).
- Dispatch facilities technicians and external vendors for repairs and services.
- Communicate effectively with clients and building occupants regarding status updates, estimated times of arrival, and completion of work.
- Maintain accurate records of all service requests, work orders, and resolution details.
- Monitor vendor performance and ensure compliance with service contracts.
- Generate reports on helpdesk activity, common issues, and service performance.
- Assist with administrative tasks related to facilities management, including procurement of supplies and invoice processing.
- Identify opportunities for process improvement within the helpdesk operations.
- Collaborate with the facilities management team to ensure consistent service delivery and tenant satisfaction.
Required Skills
- High school diploma or equivalent.
- 1+ years of experience in a helpdesk, customer service, or administrative role, preferably within a facilities or property management setting.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multi-task and prioritize in a dynamic environment.
- Customer service-oriented with a professional and friendly demeanor.
Preferred Qualifications
- Associate's degree or higher in Business Administration, Facilities Management, or a related field.
- Experience with Computerized Maintenance Management Systems (CMMS) or other facilities management software.
- Basic understanding of building systems and maintenance terminology.
- Previous experience working for a commercial real estate or facilities management company.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Tuition reimbursement program.
- Professional development and career growth opportunities.
- Employee assistance program.
- Wellness programs and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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