Junior Cloud Support Associate – Paid Certifications, 100% Remote

About the Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Job Description

Are you passionate about technology and eager to kickstart a career in cloud computing? Accenture is thrilled to announce an entry-level opportunity for a Junior Cloud Support Associate. This is a 100% remote position, offering the flexibility to work from anywhere within the United States. We are seeking highly motivated individuals with a strong desire to learn and grow, even if you have no prior experience in cloud technology. We believe in investing in our talent, which is why we provide comprehensive paid training and fully cover the costs for your essential cloud certifications (such as AWS Cloud Practitioner or Azure Fundamentals). Join our dynamic team and become a vital part of supporting our clients’ innovative cloud infrastructures, contributing to real-world solutions from day one.

Key Responsibilities

• Provide technical support and troubleshooting for cloud-based services and applications, primarily through digital channels (chat, email, ticketing system).
• Learn and understand various cloud platforms (e.g., AWS, Azure, Google Cloud) and their core services through structured training.
• Escalate complex or unresolved issues to senior support engineers or specialized teams when necessary.
• Document support interactions, solutions, and contribute to knowledge base articles clearly and concisely.
• Participate actively in ongoing training and professional development, including earning industry-recognized cloud certifications.
• Assist in identifying trends in customer issues to help improve service delivery and tool efficiency.
• Collaborate effectively with team members in a fully remote, collaborative environment.
• Maintain a high level of customer satisfaction by providing timely and effective solutions.

Required Skills

• A strong desire to learn and develop a career in cloud technology.
• Excellent verbal and written communication skills.
• Basic understanding of computer systems and networking principles.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent.
• No prior cloud experience is required; full training will be provided.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Prior experience in a customer service or technical support role.
• Familiarity with ticketing systems or CRM software.
• Any personal projects or self-study related to technology or cloud concepts.

Perks & Benefits

• Comprehensive paid training program to build your cloud expertise from the ground up.
• Full reimbursement for essential industry-recognized cloud certifications (e.g., AWS Certified Cloud Practitioner, Azure Fundamentals).
• 100% Remote Work Model: Enjoy the flexibility and convenience of working from your home office.
• Competitive salary with opportunities for rapid growth and advancement.
• Robust health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• 401(k) retirement plan with company match.
• Employee assistance programs and wellness initiatives.
• Opportunities for career advancement within a global leader in IT services.
• Access to a vast network of mentors and learning resources.

Apply Now