About the Company
Webjet is a leading online travel agency in Australia and New Zealand, offering a comprehensive range of flights, hotels, holiday packages, car hire, and travel insurance. We pride ourselves on providing seamless and intuitive booking experiences for millions of travellers. Our customer service team is at the heart of our operations, ensuring every journey starts and ends with exceptional support. Join our dynamic team and help us continue to deliver world-class travel services.
Job Description
Join Webjet as a Live Chat Support Agent and become a vital part of our customer success team, working 100% remotely from the comfort of your home. This is a text-based role, meaning all interactions with our customers will be via live chat, ensuring clear, concise, and helpful written communication. We are seeking enthusiastic individuals who are passionate about helping others and possess excellent typing and problem-solving skills. Full comprehensive training will be provided, making this an ideal opportunity for individuals looking to start a career in customer service, regardless of prior experience. If you’re a quick learner, highly organised, and thrive in a fast-paced digital environment, we encourage you to apply!
Key Responsibilities
- Engage with customers in real-time via live chat to answer inquiries, resolve issues, and provide support related to bookings, changes, and general travel information.
- Accurately document all customer interactions and resolutions within our CRM system.
- Troubleshoot common customer problems efficiently and effectively, escalating complex issues when necessary.
- Maintain a high level of customer satisfaction by providing friendly, professional, and knowledgeable assistance.
- Stay up-to-date with Webjet products, services, and company policies to ensure accurate information delivery.
- Identify opportunities to improve the customer experience and contribute to team knowledge sharing.
- Adhere to company guidelines and service level agreements (SLAs) for response times and resolution quality.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficient typing speed and accuracy.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Strong problem-solving abilities and a proactive approach.
- Basic computer literacy and comfort with online tools and software.
- Reliable high-speed internet connection and a quiet home workspace.
- A customer-focused attitude with a desire to help others.
Preferred Qualifications
- Previous experience in a customer service role (not essential, but a bonus).
- Familiarity with online travel platforms or e-commerce.
- Experience using CRM software.
- Ability to work flexible hours, including some evenings and weekends.
Perks & Benefits
- 100% remote work flexibility.
- Comprehensive paid training program.
- Opportunity for career growth and professional development within a leading travel company.
- Supportive team environment.
- Employee discounts on travel.
- Access to a mental wellness program.
- Generous annual leave and sick leave provisions.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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