About the Company
Deep Blue Hotel & Hot Springs is Warrnambool’s premier luxury accommodation and geothermal bathing destination, offering guests a unique experience of relaxation and rejuvenation. Nestled on the stunning coastline, our hotel prides itself on exceptional service, tranquil surroundings, and a commitment to creating memorable stays. We are a team dedicated to hospitality excellence, valuing discretion, professionalism, and a peaceful environment for both guests and staff.
Job Description
We are seeking a reliable and diligent Part-time Night Porter to join our dedicated team at Deep Blue Hotel & Hot Springs. This role is perfect for someone who thrives in a quiet, independent work environment during night hours. As a Night Porter, you will be responsible for ensuring the safety and comfort of our guests, managing late-night arrivals and departures, and maintaining the security of the premises. While some guest interaction is required, this role emphasizes quiet vigilance and efficient task management, making it an ideal fit for individuals who prefer a calmer pace of work. Full training will be provided, so prior experience in a hotel setting is not essential, but a keen eye for detail and a proactive attitude are highly valued.
Key Responsibilities
- Conduct regular security rounds of the hotel premises, ensuring all entry points are secure.
- Assist with late-night guest check-ins and check-outs, providing a seamless and discreet service.
- Handle guest inquiries and requests during night hours, resolving issues promptly and professionally.
- Monitor security cameras and alarm systems, responding to any alerts as per hotel protocols.
- Maintain cleanliness and order in public areas, including lobby and reception, during quiet periods.
- Prepare for the morning shift by completing administrative tasks and handover notes.
- Respond to emergencies (e.g., fire alarms, medical incidents) following established procedures.
- Set up conference rooms or public spaces as required for early morning events.
- Ensure a peaceful and uninterrupted environment for sleeping guests.
Required Skills
- Excellent reliability and punctuality for night shifts.
- Strong sense of responsibility and attention to detail.
- Ability to work independently with minimal supervision.
- Basic computer literacy for managing reservations and administrative tasks.
- Good communication skills for guest interactions and team collaboration.
- A calm and composed demeanor, especially in unexpected situations.
- Physical ability to walk rounds and carry out light duties.
Preferred Qualifications
- Previous experience in a customer service or security role.
- Current First Aid and CPR certification.
- Knowledge of hotel property management systems (e.g., Opera, Cloudbeds).
- An understanding of basic health and safety procedures.
- Working Rights in Australia.
Perks & Benefits
- Competitive hourly rate for night shifts.
- Opportunity to work in a tranquil and supportive environment.
- Comprehensive on-the-job training provided.
- Staff discounts on hotel accommodation, dining, and hot springs access.
- Opportunity for career growth within a renowned hospitality group.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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