About the Company
The City of Winnipeg is dedicated to serving its citizens with excellence and integrity. As a cornerstone of municipal governance, we strive to foster a vibrant, sustainable, and inclusive community. Our diverse departments work collaboratively to provide essential services, manage public infrastructure, and uphold civic standards for the betterment of all residents. Joining our team means contributing to the growth and well-being of one of Canada’s most dynamic cities.
Job Description
The City of Winnipeg is seeking a diligent and professional Public Revenue Collection Agent to join our Finance Department. In this critical role, you will be responsible for the effective and ethical collection of outstanding municipal revenues, ensuring compliance with city bylaws and provincial regulations. This position requires strong communication skills, an analytical mind, and a commitment to public service. You will interact with citizens and businesses to resolve payment issues, establish payment plans, and provide clear information regarding obligations. This is an opportunity to contribute directly to the financial health and operational capacity of the City, supported by a competitive base salary and an excellent pension plan.
Key Responsibilities
- Manage a portfolio of delinquent accounts, conducting investigations and analysis to determine appropriate collection strategies.
- Communicate effectively with individuals and businesses via phone, mail, and email to negotiate payment arrangements and resolve outstanding balances.
- Process payments, adjust accounts, and maintain accurate collection records in accordance with established policies and procedures.
- Provide clear and concise information to taxpayers regarding their obligations, payment options, and city revenue policies.
- Collaborate with legal teams and other departments when escalated collection actions are required.
- Adhere to all relevant municipal bylaws, provincial legislation, and ethical collection practices.
- Prepare reports on collection activities and account status as required by management.
Required Skills
- Minimum 2 years of experience in collections, accounting, customer service, or a related financial field.
- Proven ability to manage challenging conversations and negotiate effectively.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated understanding of ethical collection practices.
Preferred Qualifications
- Post-secondary education in Business Administration, Accounting, Finance, or a related discipline.
- Experience with municipal or government revenue collection systems.
- Knowledge of Manitoba's municipal bylaws and provincial regulations pertaining to revenue collection.
- Bilingualism (English/French) would be considered an asset.
Perks & Benefits
- Competitive base salary.
- Excellent defined-benefit pension plan.
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and holidays.
- Opportunities for professional development and training.
- Employee assistance program.
- Stable and supportive work environment.
- Meaningful work contributing to the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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