About the Company
CivicConnect Solutions Inc. is a leading technology and communications firm dedicated to enhancing public sector engagement across Canada. We partner with government agencies and public services to build stronger connections with citizens through innovative digital strategies. Our team is committed to transparency, community building, and fostering constructive online dialogue.
Job Description
CivicConnect Solutions Inc. is seeking a dedicated and detail-oriented individual to join our growing team as a Public Sector Social Media Moderator. This is a fully remote, work-from-home position offering an exciting opportunity to contribute to vital public sector communication initiatives across Canada. We are looking for individuals passionate about fostering positive online communities and ensuring respectful dialogue. Full training will be provided, making this an ideal role for those looking to start a career in digital communication without prior experience.
Key Responsibilities
- Monitor designated social media channels for public sector clients.
- Moderate comments and discussions in accordance with established community guidelines and client policies.
- Identify and report inappropriate content, spam, or disruptive behavior promptly.
- Escalate complex issues, potential crises, or high-priority inquiries to relevant internal teams.
- Engage positively and professionally with online communities, responding to general queries or guiding users to appropriate resources.
- Maintain up-to-date knowledge of social media platform features, trends, and best practices.
- Provide insights on community sentiment and recurring themes to support client reporting.
Required Skills
- Strong written communication skills in English.
- Exceptional attention to detail and ability to follow guidelines precisely.
- Ability to work independently and manage time effectively in a remote environment.
- Basic computer proficiency and comfort with online tools.
- Commitment to maintaining confidentiality and professionalism.
- A calm, patient, and professional demeanor, especially when handling sensitive topics.
- Ability to learn quickly and adapt to new platforms and policies.
Preferred Qualifications
- Familiarity with various social media platforms (e.g., Facebook, X, Instagram, LinkedIn).
- Basic understanding of public sector communication principles or government processes.
- Previous experience in customer service, community management, or a related field.
- Bilingualism (English/French) is a significant asset for our Canadian operations.
Perks & Benefits
- Comprehensive remote training program tailored for new moderators.
- Flexible work schedule to promote work-life balance.
- Competitive health, dental, and vision benefits package.
- Employee assistance program for personal and professional support.
- Opportunity for career growth and development within the public sector digital engagement space.
- Home office stipend to support a comfortable remote workspace.
- A supportive and collaborative team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.