About the Company
Kogan.com is one of Australia’s largest and most innovative online retailers, dedicated to making the latest products and services accessible to all Australians. We’re a fast-paced, dynamic company built on a culture of innovation, hard work, and a commitment to customer satisfaction. Join our growing team and help us continue to deliver exceptional value and service through cutting-edge technology and a customer-first approach.
Job Description
Join the Kogan.com team as an Online Order Support Specialist! This exciting opportunity focuses entirely on written communication – no phone calls required. You will be responsible for providing prompt and efficient support to our customers regarding their online orders through email, chat, and our internal ticketing system. We are looking for individuals who are detail-oriented, have excellent written communication skills, and are eager to learn in a supportive, fast-paced environment. This role is perfect for those seeking flexible hours with casual payouts, and comprehensive training will be provided, making it ideal for entry-level candidates.
Key Responsibilities
- Respond to customer inquiries via email and chat regarding order status, shipping, and product information.
- Resolve customer issues efficiently, ensuring a high level of customer satisfaction without phone interaction.
- Process order modifications, cancellations, and returns in accordance with company policies.
- Utilize internal systems and tools to track orders, troubleshoot problems, and provide accurate information.
- Collaborate with other departments to escalate complex issues and ensure timely resolutions.
- Maintain accurate records of customer interactions and resolutions.
Required Skills
- Excellent written communication skills in English.
- Strong attention to detail and accuracy.
- Basic computer proficiency and ability to navigate online systems.
- Ability to work independently and manage time effectively.
- A positive attitude and a commitment to providing excellent customer service.
Preferred Qualifications
- Prior experience with online chat or email support platforms (though not required).
- Familiarity with e-commerce operations or retail processes.
- A quick learner with a proactive approach to problem-solving.
Perks & Benefits
- Flexible part-time hours to suit your lifestyle.
- Casual payout structure.
- Comprehensive training and ongoing support provided.
- Opportunity to work with a leading Australian e-commerce company.
- Supportive and collaborative team environment.
- No phone interaction – focus purely on written communication.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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