About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment solutions. We are committed to connecting people and businesses, fostering innovation, and providing exceptional customer experiences. Join our team and be part of a company that shapes the future of connectivity.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our remote team as a Remote Customer Agent. This casual role offers flexible hours with attractive casual loading and benefits, providing you with the opportunity to support our customers from the comfort of your home. You will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with Telstra services. Full training will be provided, making this an ideal opportunity for individuals passionate about customer service, regardless of prior experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions regarding Telstra products and services.
- Diagnose and troubleshoot basic technical issues, escalating complex problems to specialized teams.
- Maintain accurate customer records and document all interactions.
- Educate customers on self-service options and new product offerings.
- Adhere to company policies, procedures, and service level agreements.
- Continuously learn and adapt to new product knowledge and system updates.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Ability to empathize with customers and maintain a positive attitude.
- Comfortable working independently in a remote environment.
- Basic computer proficiency and ability to navigate multiple systems.
- Reliable high-speed internet connection and a quiet workspace.
- A commitment to providing outstanding customer service.
Preferred Qualifications
- Previous experience in a customer service role (even non-call centre based).
- Familiarity with telecommunications products or services.
- Experience using CRM software or similar customer management tools.
- Ability to speak a second language (e.g., Mandarin, Cantonese, Vietnamese).
Perks & Benefits
- Competitive casual loading rates.
- Flexible working hours to suit your lifestyle.
- Comprehensive paid training program.
- Access to employee discounts on Telstra products and services.
- Supportive remote team environment.
- Opportunity for career growth within a leading Australian company.
- Work from the comfort of your own home.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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