Remote Patient Appointment Scheduler – Healthcare Call Center

About the Company

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for clients in various industries, including healthcare. With a strong presence in Belfast, we are committed to delivering exceptional service and creating a positive impact for patients and clients worldwide. Join our dynamic team and contribute to a healthier community from the comfort of your own home.

Job Description

We are seeking a dedicated and empathetic Remote Patient Appointment Scheduler to join our healthcare call center team. In this fully remote role, you will be the primary point of contact for patients, responsible for efficiently managing their appointments, providing critical information, and ensuring a seamless patient experience. You will work from home, utilizing our state-of-the-art systems to schedule, reschedule, and cancel appointments while maintaining the highest standards of patient confidentiality and customer service. This is a vital position that directly contributes to patient care coordination and satisfaction within the healthcare sector.

Key Responsibilities

• Answer incoming calls promptly and professionally from patients regarding appointments.
• Schedule, reschedule, and cancel patient appointments using our electronic scheduling system.
• Verify and update patient demographic and insurance information accurately.
• Provide clear and concise information about appointment details, required documentation, and preparation.
• Communicate effectively with healthcare providers and other staff to coordinate patient care.
• Maintain strict patient confidentiality in accordance with data protection regulations.
• Resolve patient inquiries and address concerns with empathy and efficiency.
• Adhere to all company policies and procedures, as well as healthcare industry guidelines.
• Participate in ongoing training and professional development to enhance skills.

Required Skills

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computer systems and ability to quickly learn new software.
• High level of empathy and patience when interacting with patients.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Reliable high-speed internet connection and a quiet home workspace.
• Basic understanding of customer service principles.

Preferred Qualifications

• Previous experience in a call center, customer service, or administrative role.
• Familiarity with medical terminology or healthcare administrative processes.
• Experience using electronic health records (EHR) or patient management systems.
• Prior experience working in a remote capacity.

Perks & Benefits

• 100% remote work opportunity.
• Comprehensive paid training program.
• Competitive hourly wage with performance incentives.
• Health and wellness benefits package.
• Generous paid time off and holiday schedule.
• Opportunities for career growth and professional development.
• Employee assistance program for personal and professional support.
• Access to state-of-the-art remote work tools and technology.

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