About the Company
TELUS International is a leading customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands. Our mission is to create exceptional customer experiences that build brand loyalty and drive growth. We believe in fostering a diverse, inclusive, and supportive work environment where every team member can thrive. With a strong presence across Canada, we are proud to offer flexible remote work opportunities that empower our employees to balance their professional and personal lives.
Job Description
We are seeking a dedicated and empathetic Remote Public Works Customer Support Representative to join our growing team. In this 100% remote role, you will be the primary point of contact for citizens, providing essential support and information related to public works services. You will handle inquiries, resolve issues, and ensure a positive experience for every interaction. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to work effectively from a home office environment. Full training will be provided to ensure your success in understanding various municipal services and public works protocols.
Key Responsibilities
- Respond to inbound calls, emails, and chat inquiries regarding public works services (e.g., waste management, water services, road maintenance, park facilities, permitting).
- Provide accurate and timely information on city programs, policies, and service disruptions.
- Log and track all customer interactions and resolutions in the CRM system.
- Escalate complex or unresolved issues to appropriate departments or senior staff.
- Follow up with customers to ensure satisfactory resolution of inquiries.
- Maintain a high level of professionalism and customer satisfaction.
- Adhere to all company and client-specific service level agreements (SLAs) and quality standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Proficiency with basic computer applications and the ability to learn new software quickly.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a quiet, dedicated home workspace.
- Empathy and a customer-focused mindset.
Preferred Qualifications
- Previous customer service experience, especially in a call center or remote environment.
- Familiarity with municipal government services or public works operations.
- Experience using CRM software (e.g., Salesforce, Zendesk).
- Fluency in French or other languages common in Canada is an asset.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and statutory holidays.
- Employee assistance program (EAP).
- Opportunities for professional development and career advancement.
- Remote work equipment stipend (e.g., internet, office supplies).
- Supportive and inclusive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.