About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of communications services, including mobile, internet, and entertainment. We are committed to connecting people and communities, powering the future, and providing exceptional customer experiences. Our vibrant online presence plays a crucial role in our customer engagement and brand reputation.
Job Description
Are you a student looking for a flexible, entry-level opportunity to kickstart your career in a dynamic tech environment? Telstra is seeking enthusiastic and empathetic individuals to join our team as Social Media Moderators & Support staff. This role focuses entirely on text-based interactions – no phone calls or voice work required! You’ll be instrumental in fostering a positive online community for our brand, responding to customer inquiries, and ensuring our social media platforms are engaging and well-managed. Full training will be provided, making this an ideal opportunity for those with a great attitude and strong communication skills, regardless of prior professional experience.
Key Responsibilities
- Monitor Telstra's social media channels for customer comments, questions, and mentions across various platforms.
- Respond to customer inquiries and feedback promptly and professionally via text-based communication.
- Engage with our online community to build positive relationships and foster brand loyalty.
- Identify and escalate complex customer issues to relevant internal teams for resolution.
- Ensure all social media interactions adhere to Telstra's brand guidelines and community standards.
- Contribute to a positive and supportive online environment for all users.
- Provide basic technical support and information related to Telstra products and services.
Required Skills
- Excellent written communication skills with impeccable grammar and spelling.
- Strong empathy and ability to understand customer needs and concerns.
- A proactive and positive attitude with a willingness to learn and adapt.
- Basic computer literacy and comfort navigating various software applications.
- Reliable internet connection if working remotely on hybrid days.
- No prior professional experience required – full training will be provided.
Preferred Qualifications
- Currently enrolled in a tertiary education program (e.g., university, TAFE).
- Familiarity with major social media platforms (e.g., Facebook, X, Instagram, LinkedIn).
- Ability to work flexible hours, including some evenings and weekends, to suit study schedules.
- A genuine interest in technology and telecommunications.
Perks & Benefits
- Flexible part-time hours designed to accommodate student schedules.
- Comprehensive paid training and ongoing professional development.
- Opportunity to gain valuable corporate experience with a leading Australian company.
- Modern and collaborative office environment in Footscray for on-site days.
- Employee discounts on Telstra products and services.
- A supportive team culture and mentorship opportunities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.