About the Company
Second Cup Coffee Co. is a proudly Canadian specialty coffee retailer dedicated to delivering exceptional coffee and tea experiences. For over 45 years, we’ve been brewing Canada’s best, fostering warm, inviting spaces where communities gather and connections are made. We are passionate about quality, sustainability, and creating memorable moments for our guests, one cup at a time. Join our team and be part of a legacy that celebrates the art of coffee and tea.
Job Description
Are you passionate about tea and coffee, with a flair for customer service? Second Cup Coffee Co. in Baie-Comeau is seeking an enthusiastic Specialty Tea / Coffee Retailer to join our team in a vibrant mall environment. This entry-level position is perfect for individuals eager to learn the intricacies of specialty beverages, engage with customers through product tastings, and contribute to a welcoming store atmosphere. No prior experience is required; we provide comprehensive training to help you become an expert in our diverse range of teas and coffees. If you love connecting with people and sharing your passion for delicious drinks, we encourage you to apply!
Key Responsibilities
- Engage customers through interactive product tastings of our specialty teas and coffees.
- Provide exceptional customer service, answering questions and offering personalized recommendations.
- Prepare and serve a variety of hot and cold beverages according to Second Cup standards.
- Operate point-of-sale systems and handle transactions accurately.
- Maintain a clean, organized, and inviting store environment, including display merchandising.
- Stock shelves and ensure product availability.
- Educate customers on different tea and coffee profiles, brewing methods, and product origins.
- Actively participate in promotional activities and special events.
- Adhere to all health, safety, and operational guidelines.
Required Skills
- Strong communication and interpersonal skills.
- A genuine passion for tea, coffee, and customer service.
- Ability to work effectively in a fast-paced retail environment.
- Enthusiastic and positive attitude.
- Reliability and strong work ethic.
- Eagerness to learn and take initiative.
Preferred Qualifications
- Previous experience in a customer-facing role (not required, but a plus).
- Basic knowledge of coffee or tea varieties (training provided regardless).
- Fluency in French and English (an asset for our diverse clientele).
Perks & Benefits
- Competitive hourly wage and opportunities for tips.
- Comprehensive training program for all products and operations.
- Employee discounts on beverages and merchandise.
- Opportunities for career growth within Second Cup Coffee Co.
- Supportive and friendly team environment.
- Flexible scheduling options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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