About the Company
Canada Life is a leading insurance, wealth management, and benefits provider focused on improving the financial, physical, and mental well-being of Canadians. For more than 175 years, individuals, families, and business owners have trusted us to provide solutions that meet their needs and help them achieve their goals.
Job Description
Join Canada Life as a State/Provincial Disability Claims Processor and play a vital role in supporting individuals through challenging times. This rewarding position involves evaluating disability claims, ensuring fair and timely processing, and communicating effectively with claimants and healthcare providers. You will apply your analytical skills and compassionate approach to make a real difference in people’s lives, contributing to our commitment to client well-being.
Key Responsibilities
- Assess and adjudicate new and ongoing disability claims in accordance with policy provisions, provincial regulations, and company guidelines.
- Conduct thorough investigations, gathering necessary medical information, functional assessments, and vocational data.
- Communicate claim decisions clearly and empathetically to claimants, employers, and healthcare professionals.
- Collaborate with rehabilitation specialists, medical consultants, and legal counsel as needed to manage complex claims.
- Maintain accurate and detailed claim records within the system.
- Identify and resolve discrepancies or issues related to claim documentation and payments.
- Adhere to service level agreements and regulatory compliance standards.
- Participate in ongoing training and development to stay current with industry practices and policy changes.
Required Skills
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to interpret medical reports and technical documents.
- Proficiency in using claims management software and Microsoft Office Suite.
- Demonstrated empathy and client-focused approach.
- Ability to manage a diverse caseload efficiently and accurately.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Post-secondary education in a related field (e.g., Business Administration, Health Sciences, Social Work).
- Knowledge of provincial disability legislation and regulations.
- Experience in an insurance or healthcare administrative role.
- Familiarity with medical terminology.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Group retirement savings plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and career advancement.
- Employee wellness programs and resources.
- Supportive and collaborative work environment.
- Community involvement initiatives.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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