About the Company
Aviva is a leading international savings, pensions, and insurance company. We’re committed to helping our 18.5 million customers make the most of life. With a strong presence in Bath, our dedicated team plays a vital role in supporting our customers through challenging times. Join us and contribute to a company that values integrity, customer focus, and community.
Job Description
We are seeking a compassionate and detail-oriented State/Provincial Disability Claims Processor to join our team in Bath. In this rewarding role, you will be responsible for managing a portfolio of disability claims from initial assessment through to resolution. You will act as a crucial point of contact for claimants, ensuring their cases are handled with sensitivity, accuracy, and in compliance with all relevant policies and regulations. This is an on-site position based in our Bath office, where you will collaborate closely with medical professionals, legal teams, and other internal departments to facilitate timely and fair outcomes for our customers.
Key Responsibilities
- Process new disability claims, including reviewing applications and supporting documentation.
- Communicate clearly and empathetically with claimants, providing updates and explaining claim decisions.
- Gather additional medical, financial, and vocational information as needed to assess claim eligibility.
- Collaborate with medical advisors, vocational specialists, and legal counsel.
- Maintain accurate and up-to-date claim records in the system.
- Adhere to all regulatory guidelines and company policies.
- Identify and report potential fraudulent claims.
- Manage a caseload efficiently to meet service level agreements and processing deadlines.
- Prepare detailed reports and documentation for claim reviews and appeals.
Required Skills
- Proven experience in a claims processing or similar administrative role, preferably within insurance or financial services.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and accuracy.
- Proficiency in using claims management software and Microsoft Office Suite.
- Ability to handle sensitive information with discretion and empathy.
- Demonstrated ability to work independently and as part of a team.
- Strong organisational and time management skills.
Preferred Qualifications
- A degree or professional qualification in a relevant field such as Business Administration, Law, or Healthcare.
- Experience with UK disability benefits or social security systems.
- Familiarity with medical terminology.
- Previous experience in a customer-facing role requiring conflict resolution.
Perks & Benefits
- Competitive annual salary and performance-based bonus scheme.
- Comprehensive pension plan with employer contributions.
- Generous annual leave allowance, plus public holidays.
- Private medical insurance.
- Access to Aviva's employee assistance program and wellbeing initiatives.
- Opportunities for professional development and career growth.
- Discounted Aviva products.
- Cycle to Work scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Courierser Jobs. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Courierser Jobs does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://job.courierser.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.