About the Company
VIA Metropolitan Transit is the public transportation agency for the San Antonio metropolitan area. We are committed to providing safe, reliable, and customer-focused transit services that connect our community and enhance the quality of life. Join our team and be a part of a vital service that moves San Antonio forward.
Job Description
We are seeking dedicated and enthusiastic individuals to join our team as an Entry Level Train Station Platform Attendant for our public rail system. This is an exciting opportunity for those looking to start a career in public transportation with no prior experience required. We provide comprehensive paid training to equip you with all the necessary skills to ensure the safety and comfort of our passengers. As a Platform Attendant, you will be the welcoming face of our rail service, assisting passengers and ensuring smooth operations on station platforms.
Key Responsibilities
- Provide exceptional customer service, answering passenger questions and providing directions.
- Monitor platform areas for safety, security, and cleanliness.
- Assist passengers with boarding and alighting trains, including those with special needs.
- Operate platform safety gates and ensure proper closing before train departure.
- Communicate effectively with train operators, control center staff, and other team members.
- Respond to emergencies and follow established protocols to ensure passenger safety.
- Report any unusual or suspicious activities, equipment malfunctions, or hazards.
- Ensure compliance with all safety regulations and company policies.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Ability to remain calm and professional in various situations.
- Strong commitment to safety and customer service.
- Willingness to learn and adapt to new procedures.
- Ability to stand for extended periods and perform light physical tasks.
- Must pass all required background checks and drug screenings.
- No prior experience required; full training provided.
Preferred Qualifications
- High School Diploma or GED.
- Previous experience in a customer service role.
- Basic knowledge of first aid and CPR certification.
- Ability to speak Spanish is a plus.
Perks & Benefits
- Competitive starting salary with opportunities for advancement.
- Comprehensive medical, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- Generous retirement plans (e.g., 401k or pension).
- Free public transit pass for employees and eligible dependents.
- Paid training and professional development opportunities.
- Life insurance and disability coverage.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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