About the Company
The SA Ambulance Service (SAAS) is a vital part of South Australia’s health system, dedicated to providing immediate and high-quality emergency medical care and transport to the community. Our 000 Emergency Dispatchers are the first point of contact for people in crisis, playing a critical role in saving lives and coordinating rapid responses across the state. Joining SAAS means becoming part of a professional, supportive team committed to public safety and making a tangible difference every day.
Job Description
Are you looking for a career that offers purpose, challenges you daily, and provides extensive training to equip you for success? The SA Ambulance Service is seeking dedicated and compassionate individuals to join our team as Triple Zero (000) Emergency Dispatchers in Adelaide. This is an incredible opportunity to be at the forefront of emergency response, providing critical support and coordination during life-threatening situations. No prior experience in emergency services is required; full, comprehensive paid training will be provided to ensure you are confident and competent in this vital role. You will be responsible for handling emergency calls, assessing situations, providing pre-arrival instructions, and dispatching ambulance resources efficiently and effectively. This role offers excellent shift allowances for evening, weekend, and public holiday work, significantly boosting your earning potential.
Key Responsibilities
- Answer incoming Triple Zero (000) emergency calls with professionalism and empathy.
- Gather crucial information from callers quickly and accurately to assess the nature and urgency of the emergency.
- Provide clear, concise, and life-saving pre-arrival instructions to callers, including CPR guidance or first aid advice.
- Prioritise and dispatch appropriate ambulance resources to emergency incidents according to established protocols.
- Maintain accurate records of calls, dispatch actions, and incident details in the computer-aided dispatch (CAD) system.
- Communicate effectively with ambulance crews, other emergency services, and healthcare professionals.
- Monitor the status of dispatched units and provide ongoing support and information.
- Remain calm and composed under pressure, even in highly stressful or emotional situations.
- Adhere to all SAAS policies, procedures, and ethical guidelines.
Required Skills
- Exceptional verbal communication skills with clarity and empathy.
- Strong active listening skills and ability to extract critical information.
- Ability to remain calm, focused, and professional in high-stress emergency situations.
- Excellent problem-solving and decision-making abilities under pressure.
- Basic computer literacy and ability to quickly learn new software systems.
- High level of personal resilience and emotional intelligence.
- Ability to work effectively in a fast-paced team environment.
- Demonstrated ability to follow protocols and instructions precisely.
- Availability to work a rotating 24/7 shift roster, including nights, weekends, and public holidays.
Preferred Qualifications
- Previous experience in a customer service or call centre environment.
- Familiarity with the geography of Adelaide and wider South Australia.
- A current First Aid Certificate or willingness to obtain one.
Perks & Benefits
- Comprehensive, fully paid training program from day one.
- Significant shift allowances for night, weekend, and public holiday work.
- Generous superannuation contributions.
- Access to employee assistance programs and mental health support.
- Opportunities for career development and progression within SA Ambulance Service.
- A supportive and collaborative team environment.
- The profound satisfaction of making a real difference in people's lives every day.
- Access to health and wellness initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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