Triple Zero (000) Emergency Dispatcher – Paid Training, High Shift Allowances

About the Company

NSW Ambulance is the largest ambulance service in Australia and one of the largest in the world. We are dedicated to providing high-quality pre-hospital care and transport services to the people of New South Wales. Our mission is to save lives, improve health outcomes, and deliver professional care, making a real difference in communities like Ballina every single day. Join our team and become a vital link in the chain of survival.

Job Description

Are you ready to embark on a career where every moment counts? NSW Ambulance is seeking compassionate, resilient, and quick-thinking individuals to join our Triple Zero (000) Emergency Dispatcher team in Ballina. This is an incredible opportunity for those looking to make a profound impact on their community, even if you have no prior experience in emergency services. We offer comprehensive, paid training that will equip you with all the necessary skills to excel in this critical role. Our dispatchers are the first point of contact for emergencies, providing life-saving instructions and coordinating ambulance responses. Due to the nature of emergency services, this role comes with high shift allowances, recognising your dedication and flexibility.

Key Responsibilities

• Answer incoming Triple Zero (000) emergency calls promptly and professionally.
• Gather critical information from callers to assess the nature and severity of emergencies.
• Provide clear, concise, and accurate pre-arrival instructions, including basic life support guidance, to callers.
• Prioritise and dispatch ambulance resources to incident locations efficiently.
• Maintain clear communication with ambulance crews, police, fire services, and other emergency personnel.
• Accurately document all call details, actions taken, and patient information in a timely manner.
• Manage multiple tasks simultaneously under high-pressure situations.
• Adhere to all operational protocols, policies, and procedures.

Required Skills

• Exceptional verbal communication skills with the ability to remain calm and empathetic under pressure.
• Strong listening skills and the ability to extract essential information rapidly.
• Excellent problem-solving and decision-making abilities.
• High level of emotional resilience and ability to handle distressing situations.
• Basic computer literacy and ability to learn new software systems quickly.
• Ability to work effectively in a team-oriented environment.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• No prior experience required – full paid training will be provided.

Preferred Qualifications

• Previous experience in a customer service or contact centre environment.
• Familiarity with medical terminology.
• Demonstrated ability to multitask in a fast-paced setting.

Perks & Benefits

• Comprehensive paid training program (full salary during training).
• Generous shift allowances for working outside standard hours.
• Opportunity to make a genuine difference in people's lives every day.
• Supportive team environment and ongoing professional development.
• Access to employee assistance programs and wellness initiatives.
• Clear pathways for career progression within NSW Ambulance.
• Competitive superannuation contributions.

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